Emma Welch
Albuquerque,NM
Summary
Dynamic and results-driven professional with extensive experience at Twin Peaks Restaurants, excelling in client management and upselling. Proven ability to enhance customer satisfaction through effective communication and attention to detail, while training new staff and optimizing inventory processes. Recognized for promoting menu items and driving sales growth in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server / Bartender /Sales Promoter
Twin Peaks Restaurants
Albuquerque, NM
11.2022 - Current
- Trained new employees on restaurant procedures and plating techniques.
- Maintained updated knowledge of menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals for order input, bill splitting, and total calculation.
- Exhibited enthusiasm and expertise regarding restaurant menu and products.
- Traveled to various establishments with promotional materials to boost business outreach.
- Assisted with inventory management and future orders to prevent stock shortages.
Server
Hooters Restaurant
Albuquerque, NM
08.2020 - 10.2022
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Barista/Assistant Shift Manager
Dunkin Donuts & Baskin Robbins
Bernalillo, NM
10.2017 - 08.2020
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
Associate of Arts - Pre Law
Central New Mexico Community College
Albuquerque, NM12-2025
Associate of Arts - General Studies
Central New Mexico Community College
Albuquerque, NM12-2024
Skills
- Client management
- Team collaboration
- Attention to detail
- Effective communication
- Upselling and cross-selling
- Adaptable and flexible
- Professional appearance
- Organizational skills
Accomplishments
- In April of 2022 I was awarded the "Miss Twin Peaks" award. I was hand chosen by the corporation to represent New Mexico in a nation wide celebration of the best girls in the company. I was offered this award again in 2025, but had to decline.
Certification
- Liquor license
Affiliations
I am a full time student with CNM, with only two semesters left until I obtain my second associates degree. When I am not in school or at work I fill my time with exercise. I love to hike, swim, and run; basically anything that will get me outside. I also spend a large amount of my time with children as a paid caretaker.
References
References available upon request.
Timeline
Server / Bartender /Sales Promoter
Twin Peaks Restaurants
11.2022 - Current
Server
Hooters Restaurant
08.2020 - 10.2022
Barista/Assistant Shift Manager
Dunkin Donuts & Baskin Robbins
10.2017 - 08.2020
Associate of Arts - Pre Law
Central New Mexico Community College
Associate of Arts - General Studies
Central New Mexico Community College
Similar Profiles
Braidyn ShauerBraidyn Shauer
Server at Twin Peaks RestaurantsServer at Twin Peaks Restaurants
Rylee FreyRylee Frey
Server at Twin Peaks RestaurantsServer at Twin Peaks Restaurants
Jade langJade lang
Twin Peaks Server at Twin Peaks RestaurantsTwin Peaks Server at Twin Peaks Restaurants