Emma Whitaker
Allendale,MI
Summary
I am experienced in high pressure situations. I can adapt to any problems thrown my way, while still working efficiently. I can retain information easily and use that information in the field. Have experience in elderly care from taking care of my grandparents. I am ready to put that knowledge to use and learn more that goes into the care giving profession.
Overview
3
3
years of professional experience
Work History
Waitress
Lakeside Charlies
04.2024 - 07.2024
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress/Supervisor
Cast Iron Kitchen
08.2022 - 03.2024
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Crew Member Team Leader
Dairy Queen
08.2021 - 05.2022
- Supervised team members and oversaw effective and efficient completion of job duties.
- Inspected tools and equipment to maintain safety and efficiency.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
Crew Member
Arbys
04.2021 - 08.2021
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
No Degree - Health And Physical Education
Grand Valley State University
Allendale, MI05-2027
High School Diploma -
Cadillac High School
Cadillac, MI06-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Decision-making
- Memory retention
Timeline
Waitress
Lakeside Charlies
04.2024 - 07.2024
Waitress/Supervisor
Cast Iron Kitchen
08.2022 - 03.2024
Crew Member Team Leader
Dairy Queen
08.2021 - 05.2022
Crew Member
Arbys
04.2021 - 08.2021
No Degree - Health And Physical Education
Grand Valley State University
High School Diploma -
Cadillac High School
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