Emma Wilkinson
Kansas City,MO
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Dependable Hostess successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
PENN Entertainment
03.2022 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Steakhouse Hostess
PENN Entertainment, Inc.
03.2022 - Current
- I managed the floor, evenly rotated parties between numbers, greeted guests at the door, cleaned tables, and ran food to tables
- I work almost every weekend and even pick up extra shifts to work in banquets
- I have trained four different people over the course of my time there
- Skills: Customer service, Computer literacy, Food service, Communication skills, Restaurant experience, Guest services
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
Server
The Press Room
11.2024 - 03.2025
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Music Therapy And Psychology
Truman State University
Kirksville, MO05.2028
General Education - undefined
Metropolitan Community College
Kansas City, MO05.2024
High School Diploma - undefined
Park Hill South High School
Riverside, MO05.2024
Skills
- Customer service
- Computer literacy
- Food service
- Communication skills
- Restaurant experience
- Guest services
- Team member support
- Safe food handling
- Server training
- Food running
- Hospitality service expertise
- High volume dining
Languages
Spanish
Elementary
Timeline
Server
The Press Room
11.2024 - 03.2025
Server
PENN Entertainment
03.2022 - Current
Steakhouse Hostess
PENN Entertainment, Inc.
03.2022 - Current
General Education - undefined
Metropolitan Community College
High School Diploma - undefined
Park Hill South High School
Bachelor of Science - Music Therapy And Psychology
Truman State University
Similar Profiles
Brian LeeBrian Lee
Security Operations Manager at Penn EntertainmentSecurity Operations Manager at Penn Entertainment
Roger HernandezRoger Hernandez
Facilities Manager-Operations at Penn EntertainmentFacilities Manager-Operations at Penn Entertainment
Lisa KerbyLisa Kerby
Manager, CRM Analytics at PENN EntertainmentManager, CRM Analytics at PENN Entertainment