Summary
Overview
Work History
Education
Skills
Timeline
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Emma Williams

Middletown,OH

Summary

Dedicated and compassionate hospitality professional with extensive experience in a fast-paced restaurant environment, skilled in providing exceptional customer service while creating positive guest experiences. Demonstrates strong interpersonal and communication abilities developed through both restaurant work and academic training in Social Work. Skilled at managing high-stress situations with empathy and professionalism, resolving conflicts thoughtfully, and supporting diverse individuals with patience and care. Brings a people-first mindset, a collaborative work ethic, and a deep understanding of human behavior to every team and customer interaction.

Overview

4
4
years of professional experience

Work History

Restaurant Team Member

Olive Garden
09.2024 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Restaurant Team Member

Olive Garden
09.2021 - 09.2024
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

Education

Bachelor of Arts - Social Work

Wright State University
Dayton, OH
05-2026

Associate of Science -

Clark State Community College
Springfield, OH
05-2023

Skills

  • Strong teamwork
  • Verbal and written communication
  • Compassionate
  • Efficient under pressure
  • Self-awareness
  • Cooperative

Timeline

Restaurant Team Member

Olive Garden
09.2024 - Current

Restaurant Team Member

Olive Garden
09.2021 - 09.2024

Bachelor of Arts - Social Work

Wright State University

Associate of Science -

Clark State Community College