Emma Williams
Manhattan,KS
Summary
Proactive hospitality professional with expertise in customer service, food safety, and cash handling. Enhance operational efficiency during peak hours through effective teamwork and communication. Seeking flexible part-time employment with weekend and evening availability. Committed to supporting organizational goals while thriving under pressure and adapting to new challenges.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Wyandott BBQ
Kansas City, KS
11.2022 - 08.2026
- Welcomed customers to ensure a positive dining experience., providing friendly service.
- Resolved customer inquiries and issues effectively.
- Resolved customer complaints and issues promptly, maintaining a professional and positive atmosphere.
- Handled incoming phone calls to manage reservations and inquiries, ensuring seamless communication.
- Processed cash register transactions accurately and efficiently.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Implemented strategies that enhanced service efficiency and increased guest satisfaction.
Retail Sales Associate
Buckle
Kansas City, KS
08.2023 - 02.2025
- Engaged customers to cultivate a positive shopping experience.
- Partnered with team members to achieve sales goals and drive store performance.
- Developed new associates' sales techniques and knowledge of store policies through training.
- Demonstrated comprehensive knowledge of store products and services.
- Enhanced store presentation by maintaining visual merchandising standards.
- Applied strong problem-solving skills to resolve conflicts calmly and effectively.
- Ensured cleanliness of work environment through regular sweeping, dusting, and mopping.
- Adhered to company policies and procedures to uphold safety and operational goals.
Front of House Employee
Chick-fil-A
Kansas City, KS
01.2021 - 06.2021
- Delivered exceptional customer service during high-volume dining periods.
- Engaged customers pleasantly while taking orders, fostering a positive business image and enhancing customer satisfaction.
- Maintained cleanliness of workstations and dining areas, contributing to a welcoming atmosphere for guests.
- Collaborated with team members to enhance order processing and delivery efficiency.
- Processed cash and credit card payments efficiently, returning receipts and change promptly.
- Ensured tables were cleared promptly to enhance customer turnover., removed trash, and cleaned plates to ensure a tidy dining environment.
- Organized food storage according to safety guidelines to prevent spoilage. in designated areas, adhering to wrapping, dating, and safety procedures.
Education
High School Diploma -
Piper High School
Kansas City, KS05-2024
Some College (No Degree) - Psychology, Marketing
Kansas State University
Manhattan, KS08-2026
Skills
- Customer service and support
- Sales techniques
- Order accuracy
- Cash handling
- Store presentation
- Team collaboration
- Problem solving
- Conflict resolution
- Multitasking and organization
- Product recommendation
- Positive attitude
Timeline
Retail Sales Associate
Buckle
08.2023 - 02.2025
Front of House Employee
Wyandott BBQ
11.2022 - 08.2026
Front of House Employee
Chick-fil-A
01.2021 - 06.2021
High School Diploma -
Piper High School
Some College (No Degree) - Psychology, Marketing
Kansas State University