Emma Wilson
Janesville,WI
Summary
Dedicated to high levels of customer satisfaction to meet aggressive sales goals. Charismatic and personable individual with several years of hands-on experience helping customers find products to fit needs and preferences. Quick learner committed to quickly mastering new skills and leading with positive attitude.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
Sephora
Janesville, WI
02.2024 - Current
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Crew Trainer
Mcdonald’s
Edgerton, WI
02.2022 - 05.2024
- Assisted in hiring crew members to expedite on-boarding process.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Organized team building activities to foster a positive work environment among crew members.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Prevented key account losses by researching discrepancies and correcting problems.
Cashier
Piggly Wiggly Supermarket
Edgerton, WI
05.2020 - 10.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Edgerton Highschool
Edgerton, WI06-2025
Skills
- Cosmetology
- Sales proficiency
- Team collaboration
- Sales coordination
- Product demonstrations
- Organization and multitasking
- Sales expertise
- Report generation
- Client relationship building
- Empathy and patience
- Customer engagement
- Payment processing
- Retail experience
- Time management
- Service upselling
- Customer relations
Timeline
Beauty Advisor
Sephora
02.2024 - Current
Crew Trainer
Mcdonald’s
02.2022 - 05.2024
Cashier
Piggly Wiggly Supermarket
05.2020 - 10.2020
High School Diploma -
Edgerton Highschool