Emma Witt
Ohm Coffee Roasters
Vallejo,CA
9
years of professional experience
Proficient Administrative Sales Professional with over 8 years of experience in managing client relationships and coordinating operations. Skilled in supporting sales initiatives and delivering exceptional customer service. Strong organizational and communication abilities contribute to effective relationship-building and successful management of competing priorities.
Work History
Operations Manager
1 Year 5 Months- I assisted clients in selecting and scheduling tours and tastings.
- Streamlined inventory management processes to reduce waste and improve product availability.
- Implemented staff training programs to enhance barista skills and customer service effectiveness.
- Led cross-functional teams to optimize operational workflows and increase efficiency in daily operations.
Hospitality Team Lead
7 Years- Hosted guests, drove sales and wine club sign-ups, assisted with reservations and sales inquiries, supported wine club operations, and managed daily tasting room assignments. Entered monthly inventory and assisted with inventory reconciliation. Became familiar with a range of winery software, including Cellarpass, Tock, Wine-Direct, and Commerce7.
- Led team in executing daily operational strategies, enhancing workflow efficiency and productivity.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Streamlined processes by implementing new systems, resulting in improved task completion times.
Education
BA - Art History
Bachelor of Arts - Art History
Completed courses: Tasting Room Professional (2018), Outbound Sales (2020), and Management Core Series (2024)
Skills
Operations management
Inventory management
Inventory control
Customer service
Sales Focused
Solution-oriented
Team leadership
Detail Oriented
Cross-functional collaboration
Process optimization
Problem-solving
Office/Google Proficient
Office software
Collaborative
Interpersonal communication
Effective communication
Organizational management
Timeline
Operations Manager
Ohm Coffee Roasters
03.2025 - CurrentRead More
Hospitality Team Lead
Hess Persson Estates
01.2018 - 01.2025Read More
W.I.S.E. Academy - Wine Industry Sales Education
Bachelor of Arts from Art History
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University of California at Santa Cruz
BA from Art History
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