Emma Wood
Foley,MO
Summary
Adept at mixology and patient care, I excel in environments requiring both technical and interpersonal skills. At Duck Club Yacht Club, I enhanced customer satisfaction through exceptional service and conflict resolution. My expertise in safe service compliance and compassionate care underpins a proven track record of meeting employer needs and fostering positive relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Duck Club Yacht Club
Saint Charles, MO
03.2021 - 08.2024
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Greeted customers and provided excellent customer service.
- Monitored bar inventory and promptly restocked low items before depletion.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted frequent visitors by name and explained new promotions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Server
Duck Club Yacht Club
Saint Charles, MO
03.2021 - 08.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided excellent customer service to ensure satisfaction.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
In-Home Nanny
Christal Rogers
O'Fallon, MO
10.2019 - 05.2022
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
- Met and communicated regularly with parents to discuss children's activities and development.
- Assisted with homework completion and monitored progress towards academic goals.
- Provided safe transportation to and from activities and events.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Transported children to and from school, extra-curricular activities and play-dates.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Supported children with special needs, adapting activities to meet individual requirements.
- Administered first aid and medication as needed, ensuring child safety and well-being.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
Education
Bachelor of Science - Nursing
Stephens College
Columbia, MO05-2026
High School Diploma -
Fort Zumwalt North High
O'Fallon, MO05-2022
Skills
- Basic accounting
- Safe service compliance
- Bar restocking
- Health codes compliance
- Mixology
- Memory retention
- New hire training
- Handling difficult customers
- Privacy and confidentiality
- Clinical judgment
- IV removal
- Catheter care
- IV setup
- Vital signs monitoring
- Medication administration
- Quality of care standards
- Call responses
- Discharge coordination
- Care plan implementation
- Care coordination
- Patient care and education
- Patient safety monitoring
- Compassionate care
- HIPAA protocol adherence
Affiliations
- I played collegiate softball for three years.
- Missouri Nursing Students' Association member.
- National Student Nurses' Association member.
Accomplishments
- Conference honor roll for three years.
- Dean's List for all four years of college.
- High school All-District and Conference academic team x4.
Certification
- The NCLEX will be taken after May 2026.
- Mental Health First Aid, March 2025.
- Elderly and Child Abuse and Neglect, November 2024
References
References available upon request.
Timeline
Bartender
Duck Club Yacht Club
03.2021 - 08.2024
Server
Duck Club Yacht Club
03.2021 - 08.2024
In-Home Nanny
Christal Rogers
10.2019 - 05.2022
- The NCLEX will be taken after May 2026.
- Mental Health First Aid, March 2025.
- Elderly and Child Abuse and Neglect, November 2024
Bachelor of Science - Nursing
Stephens College
High School Diploma -
Fort Zumwalt North High
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