Emma Woods
Relocating To NYC June 2026
Summary
Results-driven Brand Associate with expertise in customer engagement and visual merchandising. Proven ability to optimize product placement and enhance shopping experiences, contributing to increased sales and brand loyalty.
Overview
5
5
years of professional experience
Work History
Full-Time Brand Associate
Old Navy
Chattanooga, TN
02.2021 - Current
- Coordinate placement of 1,000-2,000+ units of product weekly, optimizing product layout to influence customer purchasing decisions and support brand strategy.
- Support back-of-house operations, including shipment processes, signage and visual updates, replenishment, markdowns, and overall backroom organization.
- Support monthly merchandise initiatives reflecting seasonal priorities and new marketing campaigns.
- Train new team members on standard operating procedures to ensure a productive and cohesive team environment.
- Drive consistent customer engagement by promoting loyalty programs and brand initiatives to drive sales and enhance the shopping experience.
Summer Rotational Sales Intern
FitzMark
Chattanooga, TN
05.2023 - 08.2023
- Tracked and traced freight shipments to ensure on-time delivery, proactively resolving issues to maintain customer satisfaction.
- Maintained an average of 50+ outbound calls per day to meet one-hour talk time metrics.
- Coordinate carrier availability with customer freight needs.
- Provided quick and effective solutions to internal departments, demonstrating adaptability in a fast-paced logistics environment.
Education
Bachelor of Science - Marketing
University of Tennessee At Chattanooga
Chattanooga, TN05.2024
Skills
- Customer Service and Engagement
- Visual Merchandising and Product Placement
- Microsoft Office (Word, PowerPoint, Excel)
- Team Collaboration and Development
- Organization and Time Management
Timeline
Summer Rotational Sales Intern
FitzMark
05.2023 - 08.2023
Full-Time Brand Associate
Old Navy
02.2021 - Current
Bachelor of Science - Marketing
University of Tennessee At Chattanooga