Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Wright

Holly Springs,NC

Summary

Dynamic leader with proven expertise in employee training and customer service excellence, honed at Dunkin’ Donuts and The Coder School. Specializes in elevating team performance and enhancing customer satisfaction through effective mentoring, coaching, and relationship building. Demonstrates exceptional decision-making and cash handling skills, significantly contributing to workplace efficiency and safety.

Overview

1
1
year of professional experience

Work History

Shift Manager

Dunkin’ Donuts
02.2024 - Current

The shift manager at Duncan Donuts has a bunch of important responsibilities. We oversee the daily operations, make sure everything runs smoothly, manage the staff, handle customer service issues, and ensure that all closing duties are completed properly. I play a key role in maintaining a positive work environment and ensuring that the store meets its goals. It's a challenging but rewarding position that requires good organizational and leadership skills.

Front Desk Receptionist

The Coder School
06.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Still In School - N/A

Stride K12
Nc

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Training and mentoring
  • Relationship Building
  • Team Development
  • Delegating Work
  • Mentoring and Coaching

Timeline

Shift Manager

Dunkin’ Donuts
02.2024 - Current

Front Desk Receptionist

The Coder School
06.2023 - 10.2023

Still In School - N/A

Stride K12
Emma Wright