Dynamic leader with proven expertise in employee training and customer service excellence, honed at Dunkin’ Donuts and The Coder School. Specializes in elevating team performance and enhancing customer satisfaction through effective mentoring, coaching, and relationship building. Demonstrates exceptional decision-making and cash handling skills, significantly contributing to workplace efficiency and safety.
The shift manager at Duncan Donuts has a bunch of important responsibilities. We oversee the daily operations, make sure everything runs smoothly, manage the staff, handle customer service issues, and ensure that all closing duties are completed properly. I play a key role in maintaining a positive work environment and ensuring that the store meets its goals. It's a challenging but rewarding position that requires good organizational and leadership skills.