Emma York
Staunton,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Developed robust customer service skills in fast-paced dining environment, focusing on efficiency and guest satisfaction. Transitioning to new field seeking to leverage strong interpersonal and organizational abilities. Adaptable and ready to apply transferrable skills to new challenges.
Overview
6
6
years of professional experience
Work History
Concierge
Regency at Augusta
01.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Dining Aide
Regency at Augusta
06.2024 - Current
- Expedited food delivery times by working closely with kitchen staff to prioritize orders as necessary.
- Improved meal efficiency with careful attention to dietary restrictions and special requests.
- Ensured compliance with health and safety regulations through regular cleaning and sanitizing of work areas and equipment.
- Provided personalized service by remembering guest preferences, allergies, and other important details.
Carside Grocery to Go
Food Lion
09.2023 - 06.2024
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Addressed and resolved customer complaints with empathy and professionalism, restoring customer satisfaction.
- Enhanced customer experience by efficiently managing to-go orders and ensuring accuracy in every request.
Online Grocery Associate
Kroger
04.2020 - 09.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
Hostess
Cracker Barrel
10.2019 - 03.2020
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Hostess
Texas Steakhouse & Saloon
02.2019 - 06.2019
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
Education
High School Diploma -
Staunton Highschool
Staunton, VA06-2020
Skills
- Flexible schedule availability
- Team player attitude
- Strong customer service
- Dining room organization
- Hospitality
- Client confidentiality
Timeline
Dining Aide
Regency at Augusta
06.2024 - Current
Carside Grocery to Go
Food Lion
09.2023 - 06.2024
Concierge
Regency at Augusta
01.2023 - Current
Online Grocery Associate
Kroger
04.2020 - 09.2022
Hostess
Cracker Barrel
10.2019 - 03.2020
Hostess
Texas Steakhouse & Saloon
02.2019 - 06.2019
High School Diploma -
Staunton Highschool
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