Emma Elizabeth Ehalt
River Edge,NJ
Summary
Motivated Restaurant Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Seeking seasonal position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Black Eyed Susans
05.2023 - 08.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions, and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Restaurant Waitress
Monkfish Waterfront Grille
05.2022 - 08.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Lead Hostess
Breakers Kitchen And Tap
05.2021 - 10.2021
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Restaurant Hostess
Breakers Kitchen And Tap
07.2020 - 11.2020
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Education
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA05.2026
High School Diploma -
River Dell Regional High School
Oradell, NJ06.2022
Skills
- Food Sanitation
- Collaborative Relationships
- Courteous Phone Demeanor
- Customer Preferences
- Opening and Closing Procedures
- Customer Needs Assessments
- Cool Under Pressure
- Warm and Friendly
Timeline
Restaurant Hostess
Black Eyed Susans
05.2023 - 08.2023
Restaurant Waitress
Monkfish Waterfront Grille
05.2022 - 08.2022
Lead Hostess
Breakers Kitchen And Tap
05.2021 - 10.2021
Restaurant Hostess
Breakers Kitchen And Tap
07.2020 - 11.2020
Bachelor of Arts - Psychology
Pennsylvania State University
High School Diploma -
River Dell Regional High School
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