Emmajane Manners
Waianae,HI
Summary
At Pu’uwai O Makaha, I leveraged my expertise in deep cleaning protocols and exceptional guest relations to significantly enhance guest satisfaction. My meticulous attention to detail and proactive teamwork approach consistently exceeded room inspection scores. Skilled in both efficient cleaning techniques and fostering positive guest experiences, I excel in maintaining high standards of cleanliness and service. I bring with me my skills from home and job experience.
Overview
1
1
year of professional experience
Work History
Housekeeping Room Attendant
Pu’uwai O Makaha
Waianae, HI
02.2022 - 10.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
Education
Waianae High School
Waianae, HI06.2005
Skills
Cleaning bathrooms
Guest Relations
Vacuuming and sweeping
Dusting furniture
Mopping floors
Waste disposal
Chemical Handling
Maintenance Coordination
Cleaning techniques
Supply Inventory Management
Bathroom maintenance
Vacuuming carpets
Window Cleaning
Ordering cleaning supplies
Stain Removal
Furniture polishing
Dusting surfaces
Window Washing
Carpet cleaning
Housekeeping
Time Management
Multitasking and Prioritizing
Guest Service and Support
Customer Service
Teamwork and Collaboration
Team Support and Collaboration
Guest Request Response
Health and safety compliance
Organizational Skills
Work Planning and Organization
Deep Cleaning Protocols
Multitasking
Sweeping and Mopping
Room Maintenance Scheduling
Vacuuming
Kitchen Cleaning and Dishwashing
Supply Stocking
Quality Control
Floor Vacuuming
Floor Cleaning, Polishing, and Waxing
Professional and Courteous
Restroom Servicing
Supply Restocking
Multitasking Abilities
Relationship Building
Heavy Lifting
Customer Inquiry and Response
Meeting Room Preparation
Residential Cleaning
COVID-19 Safety Procedures
Mopping and sweeping
Quality control guidelines
Attention to Detail
Safe Chemical Handling
Furniture Moving
Health Standards Compliance
Interpersonal Communication
Window Blind Dusting
Trash Collection and Disposal
Inventory Control
Supply Replenishment
Rug and Carpet Cleaning
Ceiling fan cleaning
Active Listening
Excellent Communication
Storage Area Management
Team building
Written Communication
Timeline
Housekeeping Room Attendant
Pu’uwai O Makaha
02.2022 - 10.2022
Waianae High School