Emma K Grant
Houston
Summary
Customer service professional with a strong track record in managing high volumes of inquiries and administrative tasks efficiently. Expertise in effective communication, product knowledge, data entry, handling payments, and appointment scheduling to enhance operational flow. Demonstrated problem-solving abilities, time management skills, and flexibility to ensure positive experiences for clients and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salon Receptionist
The Upper Hand Hyde Park
Houston
12.2023 - Current
- Navigate and schedule appointments using salon software system.
- Process card and cash payments for services rendered.
- Responsible for opening and closing the reception area and salon each day according to set guidelines.
- Created relationships with existing clients through friendly conversation and follow-up inquiries.
- Handled customer complaints and concerns in a professional manner while maintaining composure under pressure to resolve the issue.
- Ensure all areas of the salon are clean, stocked, and organized at all times.
- Provide information about services, products, and prices to customers over the phone, through email, and in person.
- Processed payroll reports, including tracking hours worked to ensure accurate wage calculations.
Administrative Assistant
Assurance Resources INC
Houston
01.2023 - 01.2024
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional, and supplies well-stocked to ensure efficient operations.
- Handled sorting mail, preparing packages for shipping via courier service, or postal service.
- Answered phone calls and emails to provide information.
- Maintained accurate and detailed records of receipts, invoices, and other important confidential documents.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cosmetology Student
Paul Mitchell The School
Webster
01.2022 - 10.2022
- Demonstrated knowledge of new trends and various products used in cosmetology services.
- Utilized customer service skills to build relationships with clients.
- Maintained a clean and organized work area to ensure safety standards were met.
- Customized styles, services, and products to suit individual client needs and maintain customer satisfaction.
- Worked effectively in team environments by contributing ideas to make the workplace more productive.
- Performed haircuts, coloring, highlighting, and styling techniques; applied makeup for fashion shows; and offered manicures and facial services.
Education
High School Diploma -
Clear Creek High School
League City, TX05-2021
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Team collaboration
- Detail-oriented
- Administrative support
- Telephone and email etiquette
- Time management
Certification
- Cosmetology license
References
References available upon request.
Timeline
Salon Receptionist
The Upper Hand Hyde Park
12.2023 - Current
Administrative Assistant
Assurance Resources INC
01.2023 - 01.2024
Cosmetology Student
Paul Mitchell The School
01.2022 - 10.2022
High School Diploma -
Clear Creek High School