Emma L. Roberts
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Film, Television, and Digital Media production expertise to manage job functions. Excellent communicator with focus on results.
Overview
3
3
years of professional experience
Work History
Visitor Center Representative
Destination Niagara USA
05.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of attractions and experiences and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided recommendations to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Producer
ICTV
09.2019 - 12.2021
- Worked my way up from Production Assistant to Producer during my time at ICTV.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed schedules for production, editing and duplication for timely delivery.
- Maintained project costs through careful budgeting and monitoring of expenditures.
Education
Bachelor of Science - Television-Radio
Ithaca College
Ithaca, NY12.2022
Skills
- Production Scheduling
- Verbal and Written Communication
- Project Support
- Telephone Etiquette
- Location Shooting
- Adobe Systems Adobe Creative Cloud
- Shoot Preparation
- Producing Videos
- Production Work
- Maintaining Clean Work Areas
- Safety Management
- Online Content Development
Accomplishments
- Selected to work on four different ICTV shows (The oldest college-run television station in the world)
- Produced a docuseries following how small businesses survive the pandemic.
- Co-produced interview of renowned television journalist and alumni Bruce Beck on his career.
- Co-produced first ever Historical Fiction television show on ICTV.
Timeline
Visitor Center Representative
Destination Niagara USA
05.2022 - Current
Producer
ICTV
09.2019 - 12.2021
Bachelor of Science - Television-Radio
Ithaca College
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