Emmaleah Murphey

Work History

Service Bartender

Zetas Brewery

Provided exceptional customer service in fast-paced bar environment, ensuring guest satisfaction.
Mixed and served beverages according to standard recipes, maintaining consistency and quality.
Collaborated with kitchen staff to coordinate timely delivery of food and beverage orders.
Maintained cleanliness and organization of bar area, adhering to health and safety regulations.

Executive Manager

Hot Mops Llc

06.2015 - Current

Coordinated daily tasks to elevate service standards and enhance client experience.
Boosted operational efficiency through process refinement.
Managed project timelines, ensuring adherence to deadlines and quality standards.
Oversaw budgeting and resource allocation for optimal operational performance.

Head Bartender

Sneakers Sports Bar & Grill

06.2014 - 06.2016

Supervised bar operations, ensuring compliance with health and safety regulations.
Trained and mentored junior bartenders, enhancing team performance and service quality.
Developed innovative cocktail recipes, contributing to menu diversity and customer satisfaction.
Managed inventory control, minimizing waste through effective stock rotation practices.
Implemented customer feedback systems, driving improvements in service delivery and beverage offerings.
Coordinated special events and promotions, increasing patron engagement and revenue opportunities.
Established standard operating procedures for bar efficiency, reducing drink preparation times significantly.
Fostered a positive work environment, promoting teamwork and high morale among staff members.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Closed out cash register and prepared cashier report at close of business.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Head Cocktail Server

Surfing Sombrero

06.2014 - 06.2016

Managed cocktail service operations, ensuring timely delivery and high-quality guest experiences.
Trained and mentored junior servers on cocktail preparation and customer service techniques.
Developed innovative cocktail menus in collaboration with culinary staff to enhance guest satisfaction.
Monitored inventory levels, coordinating with suppliers for timely replenishment of bar supplies.
Assisted in hosting special events, providing tailored beverage options for diverse clientele.
Implemented efficient workflow processes to streamline service during peak hours.
Fostered positive relationships with guests, enhancing repeat business through exceptional service delivery.
Collaborated with the marketing team on promotional events, successfully drawing in new customers and increasing revenue.
Assisted management in identifying areas needing improvement, implementing changes that positively impacted overall guest satisfaction rates.
Developed strong rapport with regular clients, fostering loyalty and positive word-of-mouth referrals.
Coordinated large party reservations, delivering impeccable service for special events and celebrations.
Increased repeat business by mastering the art of upselling and suggesting signature cocktails to customers.
Participated in staff training sessions to continuously improve knowledge of mixology techniques and trends.
Demonstrated extensive knowledge of spirits, wines, beers, and non-alcoholic beverages to cater to diverse preferences of guests.
Mentored new team members on best practices for excellent customer service as a Head Cocktail Server role model.
Promoted a convivial atmosphere among patrons through genuine conversation and friendly demeanor as a Head Cocktail Server representative.
Enhanced guest experience by providing exceptional service and personalized cocktail recommendations.

Summary

Overview

Work History

Service Bartender

Executive Manager

Head Bartender

Head Cocktail Server

Education

Web Design, Information Technology - It

Graduate Certificate - Cosmetology

Skills

Accomplishments

Affiliations

Certification

Additional Information

Timeline

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