- Dancing
- Outdoor Recreation
- Hiking
- Playing Sports
- Animal Care
- Volunteering
- Camping
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Team Sports
- Kayaking
- I have a passion for photography and editing photos
- Music
- Acting and Theater
Emmalee Alexander
Frankfort,MI
Summary
Dynamic and dedicated restaurant professional with a proven track record at Cold Creek Inn, excelling in customer service and order accuracy. Recognized for enhancing guest satisfaction through effective communication and cleanliness, while successfully upselling menu items to boost sales. Strong multitasker with a commitment to service quality and fostering customer loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Cold Creek Inn
07.2025 - Current
- Provided exceptional customer service to enhance dining experience and foster guest loyalty.
- Efficiently managed multiple tables, ensuring timely order delivery and attentive support.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Presented menus to patrons promptly after seating.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening and closing shift duties.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
Waitress
A&W
06.2023 - 07.2025
- Delivered exceptional customer service in fast-paced environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Assisted team members during peak hours to ensure efficient operations.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Processed payments swiftly to reduce wait times for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Maplewood Baptist Academy
Kinross, MI05-2025
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
Interests
Timeline
Restaurant Waiter
Cold Creek Inn
07.2025 - Current
Waitress
A&W
06.2023 - 07.2025
High School Diploma -
Maplewood Baptist Academy