Emmalee Holmes
Colorado Springs,CO
Summary
Successful individual with 5+ years of experience, addressing customer requests and concerns. Expert at providing relevant information, and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Results-oriented and focused on delivering an exceptional experience to every client to drive business objectives and build retention. Dedicated to exceptional quality and looking for a growth-oriented position.
Overview
5
5
years of professional experience
Work History
Client Service Specialist
First Call Response
Eugene, OR
01.2017 - 01.2019
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Assisted with special marketing projects by coordinating distribution of marketing mailers.
- Executed and devised business development strategies to attract and acquire new clients.
Online Customer Service Representative
Domino's
Colorado Springs, CO
01.2019 - 02.2021
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process.
Insurance Broker
Self
Colorado Springs, CO
02.2021 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Education
Associate of Business Administration -
U of O
Oregon2017
License of Authority - Insurance And Risk Management
Pre-Licensing
Remote2021
Certificate of Medical Transcription -
U of O
Oregon2016
Skills
- Responding to Difficult Customers
- Call Documentation
- Public Notifications
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Quote Information
- Underwriting and Adjustments
- Production Goals
- Professional Development
- Premium Calculations
- Marketing Strategy Development
Timeline
Insurance Broker
Self
02.2021 - Current
Online Customer Service Representative
Domino's
01.2019 - 02.2021
Client Service Specialist
First Call Response
01.2017 - 01.2019
Associate of Business Administration -
U of O
License of Authority - Insurance And Risk Management
Pre-Licensing
Certificate of Medical Transcription -
U of O
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