Summary
Overview
Work History
Education
Skills
Timeline
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EmmaLee Hurd

1 Willow St Apt 17 Lockport,

Summary

Skilled collections agent with seven years of success in servicing customers with repayment of their debts, meeting sales goals and exceeding client expectations. I have over a decade's worth of experience in customer service. I consider myself a great team player, with a positive mindset and able to successfully navigate my way through high-pressure or challenging situations. I am a fast learner and eager to take on new positions to further my career.

Overview

9
9
years of professional experience

Work History

Collections Agent

Firstsource Advantage, LLC
05.2018 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Wait Staff Member

Captain's Galley
07.2017 - 05.2018
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Cultivated warm relationships with regular and new customers.

Customer Service Representative

GEICO
07.2016 - 07.2017
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers with updates to their policies.

Education

Associate of Applied Science - Medical Assisting

Bryant And Stratton College
Getzville, NY
08-2021

High School Diploma -

Niagara Wheatfield Central High School
Sanborn, NY
06-2012

Skills

  • Billing procedures
  • Account management
  • Staff development
  • Goal orientation

Timeline

Collections Agent

Firstsource Advantage, LLC
05.2018 - Current

Wait Staff Member

Captain's Galley
07.2017 - 05.2018

Customer Service Representative

GEICO
07.2016 - 07.2017

Associate of Applied Science - Medical Assisting

Bryant And Stratton College

High School Diploma -

Niagara Wheatfield Central High School

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EmmaLee Hurd