Emmalee West
Muncie
Summary
Dynamic professional with a strong background in customer service and behavioral support, notably at 12st Cafe and Advanced Behavioral Counseling. Proven ability to enhance guest experiences through effective multitasking and team collaboration. Skilled in cash handling and maintaining order accuracy, consistently achieving high service standards in fast-paced environments. Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork.
Overview
2
2
years of professional experience
Work History
Waitress
12st Cafe
05.2025 - Current
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored inventory levels to assist in restocking supplies as needed for daily operations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported training of new staff members on menu items and service standards.
RBT
Advanced Behavioral Counseling
05.2024 - 07.2024
- Assisted in implementing individualized treatment plans for clients with developmental disabilities.
- Supported behavioral assessments by collecting data and observing client interactions.
- Collaborated with team members to reinforce positive behavior strategies during therapy sessions.
- Maintained accurate documentation of client progress and session notes per agency standards.
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Increased independence in daily living tasks by providing consistent skill development support.
Education
No Degree - Criminal Justice
Murray State University
Murray, KYHigh School Diploma -
Christian County High School
Hopkinsville, KY05-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Hospitality service expertise
- Order accuracy
Timeline
Waitress
12st Cafe
05.2025 - Current
RBT
Advanced Behavioral Counseling
05.2024 - 07.2024
No Degree - Criminal Justice
Murray State University
High School Diploma -
Christian County High School