Emmaleigh Butler

• Handle inbound and outbound calls for Concentrix on the Medicare project
• Summarizes new insurance member’s plan and answers all questions they have
• Used my knowledge of HIPAA compliance and medical terminology to help members
• Utilizes multiple desktops with multiple windows at a time
• Participates in conversation in chats, asking and answering questions

• Went out in the field and got people to sign up to donate to charities such as World Wildlife fund and Save the Children
• Handled solar panel appointment setting from home

• Handled inbound phone calls about product support for •TurboTax
•Utilizes several resources for countless call drivers
•Participates in trainings and increased my knowledge and productivity
•Producing top stats of my team

• Handled inbound phone calls about account and billing issues and partial tech support
• Switched between multiple applications at a time to quickly assist customers
• Participated in trainings and coaching to hone my skills and keep up to date with information/latest updates
• Consistently achieved the top metrics of the team

•Handled inbound phone calls to take orders and answer questions
•Utilized the cash register while providing excellent customer service
•Prepared the food in a quick paced environment