Kellye Jackson
Care Source
Dayton,OH
28
years of professional experience
Dedicated Care Guide with a proven ability to guide clients through healthcare options, fostering understanding and informed decision-making. Expertise in developing educational materials and coordinating tailored care plans to improve client engagement and satisfaction.
Work History
Care Guide/Care Manager
14 Years 6 Months- Collaborated with multidisciplinary teams to coordinate care plans tailored to individual needs.
- Guided clients through healthcare options, ensuring understanding and informed decision-making.
- Developed educational materials to enhance client engagement and comprehension of services offered.
- Trained new staff on organizational protocols and best practices for client interaction.
- Fostered relationships with community organizations to expand outreach efforts and support services available to clients.
- conduct Outreach actively engaging members through multi-channel communications including phone in person visits to build trust.
- action Planning comprehensive assessments and establish personalized action plans
- Implemented feedback mechanisms to improve service delivery and client satisfaction rates.
- Support Patients Educate, advocate, and accompany to help them learn to help self-manage their health.
- Connect Care: Seamlessly bridge patients to PCP's specialist essential resources supporting key social d of health (SDOH).
- Identify needs of PCP's specialist, assist with scheduling of appointments, set reminders
Care Management Health Specialist
8 Months- Conducted comprehensive health assessments to identify client needs and improve care plans.
- Collaborated with interdisciplinary teams to enhance patient outcomes through coordinated care strategies.
- Developed and implemented health education programs to promote wellness among diverse populations.
- Analyzed data trends in health metrics to inform strategic planning and program development.
Medical Records Abstraction Contactor
2 Months- Analyzed client requirements to provide tailored solutions, driving customer satisfaction and retention rates.
- Developed and implemented process improvements, enhancing operational efficiency across multiple engagements.
- Led cross-functional teams in delivering strategic consulting projects for diverse clients.
- Mentored junior consultants, fostering growth and ensuring high-quality deliverables within project timelines.
Financial Counselor
3 Years 4 Months- Provided financial counseling to patients, addressing concerns and guiding them through payment options.
- Educated patients on financial assistance programs available, enhancing access to healthcare services.
- Developed and implemented strategies to assist patients with insurance claims and billing inquiries.
- Collaborated with medical staff to streamline patient intake processes for financial evaluations.
Senior Billing Specialist
3 Years- Streamlined revenue cycle management through process improvements and system enhancements.
- Analyzed billing discrepancies, implementing solutions to reduce errors and improve accuracy.
- Led billing processes to ensure timely and accurate invoicing across departments.
- Trained and mentored junior billing staff on compliance and best practices.
Accounts Receivable Coordinator
7 Years 11 Months- Reviewed and reconciled patient accounts for accuracy and compliance.
- Managed billing processes to ensure timely invoicing and collections.
- Coordinated communication between departments to resolve billing inquiries.
- Trained new staff on accounts receivable procedures and systems.
Education
Bachelor of Science - Organizational Management
Associate of Science - Medical Assisting
Skills
Guiding Care
EPIC
Nextgen
Patient advocacy
Clincal Care Advance
Sharepoint
Webex
Microsoft Office Package
Route navigation
Social perceptiveness
Expert communication
Outdoor survival skills
NICE
Timeline
Care Guide/Care Manager
Care Source
02.2012 - CurrentRead More
Care Management Health Specialist
Care Source
04.2011 - 12.2011Read More
Medical Records Abstraction Contactor
Cirrus Concepts Consulting
02.2011 - 04.2011Read More
Financial Counselor
Dayton Physicians
08.2007 - 12.2010Read More
Senior Billing Specialist
St, Elizabeth Medical Center
09.2006 - 09.2009Read More
Accounts Receivable Coordinator
Miami Valley Hospital
11.1998 - 10.2006Read More
Wilberforce University
Bachelor of Science from Organizational Management
Read More
Miami Jacobs Jr. Collect
Associate of Science from Medical Assisting
Read More