Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

EmmaLeigh Downey

Foley,AL

Summary

Dynamic and organized professional with proven expertise in front desk operations at Citronelle City Hall. Skilled in customer relations and appointment scheduling, I enhanced office efficiency and resolved client issues effectively. Adept at managing multi-line phone systems and maintaining accurate records, I consistently contributed to a welcoming environment and streamlined operations.

Overview

3
3
years of professional experience

Work History

Receptionist

Citronelle City Hall
03.2025 - 06.2025
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed incoming calls and directed inquiries to appropriate personnel.
  • Maintained organized front desk area, enhancing overall office efficiency.
  • Scheduled appointments and coordinated meeting logistics for staff.`````
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Retail Sales Associate

Promise Land Building Solutions
03.2022 - 05.2024
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized sales floor, ensuring merchandise was properly displayed and stocked.
  • Processed transactions accurately using point-of-sale systems, minimizing errors during checkout.
  • Collaborated with team members to achieve daily sales goals and improve customer service standards.

Education

Central Christain Academy
Winter Park, FL
05-2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Office administration
  • Mail handling
  • Calendar management
  • Mail distribution
  • Front desk operations
  • Multi-line phone system operation
  • Recordkeeping and bookkeeping
  • Office supply inventory control
  • Reception desk management
  • Payment processing
  • Basic math
  • Supply ordering

Timeline

Receptionist

Citronelle City Hall
03.2025 - 06.2025

Retail Sales Associate

Promise Land Building Solutions
03.2022 - 05.2024

Central Christain Academy
EmmaLeigh Downey