Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Emmaleigh Hazelwood

Henrico

Summary

Dynamic manager with a proven track record at Chili's Bar and Grill, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and inventory management, achieving significant improvements in performance standards. Skilled in problem-solving and decision-making, fostering a collaborative environment that drives accountability and satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Chilis's Bar and Grill
01.2024 - 07.2025
  • Directed team to achieve operational goals and enhance performance standards.
  • Facilitated training sessions to develop staff skills and ensure compliance with company policies.
  • Established key performance indicators to monitor team progress and drive accountability.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed staff schedules, optimizing workforce efficiency and coverage during peak hours.

Server

Chili's Bar and Grill
06.2019 - 01.2024
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Handled cash transactions accurately, maintaining compliance with financial procedures.
  • Managed food and beverage orders efficiently, minimizing wait times for guests.
  • Resolved guest complaints swiftly, turning negative experiences into positive outcomes.

Life Gaurd

Mechanicsville Rec Center
05.2017 - 08.2019
  • Supervised pool area to ensure safety and compliance with regulations.
  • Responded quickly to emergencies, providing first aid and CPR as needed.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

High School Diploma -

Lee Davis High School
Mechanicsville, VA
06-2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Shift scheduling
  • Coaching and mentoring
  • Inventory management
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Problem-solving

Certification


  • First Aid/CPR Certified
  • Servsafe as of 2024

Timeline

Manager

Chilis's Bar and Grill
01.2024 - 07.2025

Server

Chili's Bar and Grill
06.2019 - 01.2024

Life Gaurd

Mechanicsville Rec Center
05.2017 - 08.2019

High School Diploma -

Lee Davis High School

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