Emmalene Brown
New Iberia,Louisiana
Summary
Dynamic Pharmacy Clerk with proven expertise at L&M Pharmacy, excelling in customer service and patient confidentiality. Leveraged strong communication and active listening skills to enhance patient trust and streamline operations. Proficient in call management, managing patient records and scheduling, ensuring efficient workflow and compliance with HIPAA regulations. Seeking to transition into new field where these skills can be applied to support team-oriented workplace.
Overview
2
2
years of professional experience
Work History
Pharmacy Clerk
L&M Pharmacy
05.2023 - Current
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Supported pharmacy operations by efficiently managing phone calls and scheduling appointments.
- Provided compassionate customer service, answering queries and guiding customers through pharmacy procedures.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Improved customer trust with confidential handling of sensitive health information.
- Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
- Confirmed customer information and insurance eligibility for prescriptions.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
Education
High School Diploma -
Southside High School
Youngsville, LA05-2022
Skills
- Customer service
- Patient records management
- Time management
- Attention to detail
- Answering customer questions
- Patient confidentiality
- Resolving customer issues
- Computer skills
Timeline
Pharmacy Clerk
L&M Pharmacy
05.2023 - Current
High School Diploma -
Southside High School
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