Emmaline Hall
Wahiawā,USA
Summary
Service-focused candidate with over 7 years of customer service and administrative experience dedicated to delivering positive client experiences. Successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Dogtopia North Austin
08.2021 - 08.2024
- Responsible for running the business regarding day to day operations, overseeing 20-30 employees.
- Created an effective and efficient employee schedule.
- Conducted hundreds of interviews and made final calls for hiring.
- Planned and drove initiatives for an excellent client experience.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Maintained a healthy and positive work culture and environment with an emphasis on teamwork, hard work, kindness, and enthusiasm.
- Handled a variety of severe emergency situations with speed and efficiency, all leading to positive outcomes.
- Calmly and professionally handled client-based issues resulting in positive outcomes.
- Planned and oversaw fundraising events.
- Actively drove lead generation and marketing.
- Handled various administrative tasks in regards to filing, paperwork, phone calls, and emails.
Pet Parent Relations Manager/Assistant Manager
Dogtopia North Austin
04.2021 - 08.2021
- Managed all marketing and sales initiatives.
- Responsible for business social media presence on 3 platforms.
- Responsible for clear, effective, and compassionate communication with clients both current and new.
- Planned and executed fundraising events.
Receptionist, Canine Coach, Float
Dogtopia of North Austin
02.2018 - 04.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
- Gave tours and stayed up to date on facility information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Server
Rigden Farm Senior Living
12.2019 - 03.2020
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dance Instructor
Kamp Kinderdance
07.2018 - 08.2018
- Communicated effectively with parents.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Education
Bachelor's - Cultural Anthropology
Colorado State University
Fort Collins, CO08.2021
High school or equivalent -
Leander High School
Leander, TX06.2018
Skills
- Administration
- Customer Service Skills
- Management
- Fundraising
- Interviewing
- Event Planning
- Leadership
- Marketing
- Operations management
- Sales
Certification
Driver's License
Timeline
General Manager
Dogtopia North Austin
08.2021 - 08.2024
Pet Parent Relations Manager/Assistant Manager
Dogtopia North Austin
04.2021 - 08.2021
Server
Rigden Farm Senior Living
12.2019 - 03.2020
Dance Instructor
Kamp Kinderdance
07.2018 - 08.2018
Receptionist, Canine Coach, Float
Dogtopia of North Austin
02.2018 - 04.2021
High school or equivalent -
Leander High School
Driver's License
Bachelor's - Cultural Anthropology
Colorado State University
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