Emmaline Victoria Colon
Coconut Creek
Summary
Dynamic customer service and sales professional with a proven track record at the National Highway Safety Administration, consistently exceeding sales goals while delivering exceptional customer satisfaction. Skilled in problem-solving and adept with Microsoft Outlook, I excel in fostering strong client relationships and streamlining processes for enhanced service quality.
Overview
6
6
years of professional experience
Work History
Volunteer
Jehovah's Witnesses
Fort Lauderdale
08.2023 - Current
- Operated heavy machinery for site preparation and material handling.
- Followed safety protocols to maintain a secure work environment.
- Assisted in installing structures and fixtures according to project specifications.
- Maintained tools and equipment for maximum efficiency and safety standards.
- Supported skilled tradespeople by preparing work areas and materials.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
Customer Service & Sales Representative
National Highway Safety Administration
Miami
01.2020 - Current
- Sell and support driver education and safety courses, guiding customers through the purchasing, registration, and renewal process.
- Consistently meet and exceed monthly sales goals while maintaining top customer satisfaction scores.
- Provide responsive and professional assistance via phone, email, and chat channels.
- Research and resolve inquiries regarding driver safety programs, renewals, and documentation.
- Maintain accurate records and handle sensitive information with discretion and confidentiality.
- Collaborate with internal teams to streamline issue resolution and improve overall service quality.
- Recognized for reliability, patience, and consistent positive feedback from customers and supervisors.
Education
High School Diploma -
Advanced High School
Coconut Creek, FLSkills
- Customer Communication
- Sales & Customer Relations
- Data Entry & Email Management
- Multitasking & Time Management
- Microsoft Outlook, Notion, and Freshdesk
- Problem Solving & Team Collaboration
- Administrative support
- Verbal and written communication
- Record preparation
- Event planning
- Public speaking
References
References available upon request.
Timeline
Volunteer
Jehovah's Witnesses
08.2023 - Current
Customer Service & Sales Representative
National Highway Safety Administration
01.2020 - Current
High School Diploma -
Advanced High School