Emmaly Simmons

• Took reservations and to-go orders by phone, handling multi-line phone systems, answered customer questions, and informed of accurate wait times.
• Greeting and seating guests warmly, politely handling guest complaints of requests, managing wait times and guest expectations, and creating a welcoming dining experience
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts while balancing guest flow to server's sections.
• Using Point of Sale and Reservation systems.

- Greeted Parents and guests of the school

- Managed Student Check-out/Check-in process

- Answered phone calls and accurately transcribed messages as well as delivering them appropriately

- Transferred calls to the correct employee to best help parents

- Completed various assigned tasks like collecting, organizing, and distributing packages to various teachers and staff, helping to assist children during their assigned lunch time, and creating appealing posters or projects to advertise events around the school

• Facilitated group study sessions that encouraged peer-to-peer learning and promoted teamwork among students.
• Conducted one-on-one sessions with students to address specific challenges faced in their coursework, resulting in increased confidence levels and academic success.
• Developed strong rapport with students, fostering a supportive learning environment through empathetic listening and effective communication.