Kasandra Cervantes
Mesa,Az
Summary
Experienced server and bartender skilled in engaging with patrons and exceeding their expectations. Committed to delivering exceptional service tailored to individual needs. Proven ability to handle large parties of 10 to 35 guests and successfully manage private events at Comicx. Thrives in fast-paced environments and excels at catering to diverse groups. Confident in my 5 to 6 months of bartending experience and ready to make a valuable contribution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
ComicX Bar and Restaurant
03.2024 - 02.2025
- Welcomed customers warmly and friendly
- Gave excellent customer service when needed and always found a way to accommodate my customers comfortably
- As a host I was helping my servers with drinks, meal orders and ran food to the table, managed to maintain their areas controlled and always check on their tables while they were assisting others
- I was then moved up from hosting and began working with the kitchen on getting plates to the right tables, made sure plates were presentable and came with the right sides
- As a server and bartender, I take great pleasure in engaging with my patrons to understand their expectations during their visit
- I strive to provide exceptional service tailored to their needs
- During my time at Comicx, I had the opportunity to serve large parties ranging from 10 to 35 guests, as well as manage private events
- I bring 5 to 6 months of bartending experience to the table
Customer Service Representative/Cashier
Sams Club
08.2022 - 04.2023
- Ability to handle large amounts of cash correctly and responsibly
- Ability to provide information about certain products, and their Location
- Having friendly conversations with customers and meeting their needs as well as providing excellent customer service
- Meeting my sales quote on most days for credit cards
Youth Care Worker
Southwest Key Program
03.2022 - 08.2022
- I have worked with kids and attending their needs
- Prepared meals daily and nightly when needed
- Ensured safety at all times, daily activities for kids
- Making sure they were emotionally stable
- Re-directing kids when needed
Waitress
Applebees Bar and Grill
01.2019 - 01.2022
- Dedicated to ensuring customer satisfaction
- Successful multitasking while remaining professional and courteous in fast paced environments
Education
Highschool Diploma -
East Valley Academy
Mesa, Az05.2018
Skills
- Effective Communication
- Problem solving skills
- Creativity
- Quick learner
- Adaptability
- Patience
- Active listening
- Trustworthy
- Responsible
- Passed background check
- Clearance card
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- POS software
- Server support
- Telephone reception
- Guest relations
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Reservation management
- Reservations management
- Up-selling techniques
- Foreign language skills
- Event planning assistance
- Customer engagement
- Takeout order processing
- Front of house organization
- Hospitality and accommodation
- Online reservations
- Food allergy awareness
- Greeting guests
- Customer service expertise
- Cleaning and sanitation
- Phone etiquette
- Food running
- Table bussing
- Guest complaint resolution
- Guest seating
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Complaint handling
- Payment processing
- Menu memorization
- Restaurant operations
- Service prioritization
- Performance improvement
- Dining area maintenance
- High volume dining
- Ordering procedures
- Upselling
- Beverage preparation
- Front-of-house display creation
- Menu presentation
- Food station setup
- Item promotion
- Food safety
- Table setting
- Check payment processing
- Table setting arrangements
- Special dietary requirements
- Dining customer service
- Flexible and adaptable
Certification
- Food handlers
- Finger clearance card
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
ComicX Bar and Restaurant
03.2024 - 02.2025
Customer Service Representative/Cashier
Sams Club
08.2022 - 04.2023
Youth Care Worker
Southwest Key Program
03.2022 - 08.2022
Waitress
Applebees Bar and Grill
01.2019 - 01.2022
Highschool Diploma -
East Valley Academy
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