Abby Anderson
Ponca City
Summary
Dedicated and motivated employee, skilled in reservation management and team collaboration. Expertise in problem resolution and time management, contributing to improved guest experiences and seamless service operations. Seeking new opportunities as a self-starter at entry-level positions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Perkins Family Restaurant
Ponca City
03.2022 - 05.2025
- Greeted and seated guests in a friendly and welcoming manner.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Answered phone calls to handle inquiries and take reservations efficiently.
- Maintained cleanliness of front area to provide a pleasant dining environment.
- Assisted in training new hosts on company procedures and customer service standards.
- Monitored dining area for guest needs and responded promptly to requests.
- Collaborated with management to implement improvements in guest seating processes.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
Education
High School Diploma -
Ponca City High School
Ponca City, OK05-2025
CNA
Pioneer Tech
Ponca City, OK05-2024
Skills
- Customer service
- Team collaboration
- Reservation management
- Effective communication
- Problem resolution
- Time management
- Guest relations
- Training assistance
- Front desk operations
- Effective time management
- Health standards
- Professional appearance
- Customer engagement
- Food allergy awareness
- Reservations
- Guest feedback
- Staff coordination
- Multitasking proficiency
- Telephone reception
- Order accuracy
- Event planning assistance
- Front of house organization
- Task prioritization
- First aid training
- Verbal and written communication
- Workflow optimization
- Check payment processing
- Positive and professional
References
References available upon request.
Certification
Certified Nurses Aid-Oklahoma
Timeline
Host
Perkins Family Restaurant
03.2022 - 05.2025
High School Diploma -
Ponca City High School
CNA
Pioneer Tech