Emmalynn Zahner
Blue Bell,PA
Summary
Experienced professional in title processing and documentation within the auto industry with a proven track record of delivering results, ensuring reliability, and adapting to evolving needs. Skilled in document management, data entry, and providing exceptional customer service. Recognized for precision, integrity, and effective communication in fast-paced environments. Seeking a company that values dedication and supports work-life balance for employees striving to advance professionally while balancing motherhood responsibilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager, F & I , and Title Clerk
PA Auto World
11.2023 - Current
- Respond to dealership leads via phone, email, and text.
- Collaborate with lenders and customers to secure financing for active inventory.
- Prepare and submit documents for cash and finance sales.
- Process PA title and registration for customers and local walk-ins.
- Manage dealer title processing within 20 days for out-of-state titles.
- Issue in-transit tags to out-of-state buyers.
- Update and maintain website, DMS, and social media accuracy.
- Oversee clerical duties, including filing and storing completed deal jackets and PennDOT work.
Issuing Agent and Office Manager
Maverick Auto Tags & Insurance
09.2021 - 10.2023
- Completed title and tag work for customers, including registration renewals and duplicate titles.
- Obtained necessary information for insurance quotes.
- Processed customer requests for PFBC and DCNR manually.
- Notarized documents for various customer transactions.
- Managed daily bank deposits and end-of-shift financial transfers.
Finance Manager & Title Clerk
Bristol Auto Mall
08.2019 - 07.2020
- Processed customer applications and secured bank loans for approved applications.
- Funded all financed deals and managed inbound/outbound calls.
- Maintained data entry and customer service responsibilities.
- Processed titles for PennDOT in a timely manner.
Office and Funding Manager
Mainline Auto Corp
04.2018 - 08.2019
- Handled accounts payable and receivable and funded all financed deals.
- Managed inbound/outbound calls, data entry, and customer service.
- Processed titles for PennDOT efficiently.
Finance Manager and Certified Title Clerk
La Bate Auto Sales
05.2014 - 01.2018
- Facilitated financing for vehicles through banks and private lenders.
- Managed inbound/outbound calls, data entry, and customer service.
- Processed titles for PennDOT and handled canceled insurance policies.
Administration and Cashier
Capital Auto Auction
09.2013 - 05.2014
- Performed data entry and managed customer service.
- Processed vehicle payments and managed three dealership accounts.
Cashier and Customer Service
Brown's Family ShopRite
02.2013 - 06.2013
- Provided customer service and managed cash register duties.
Customer Service Representative
Streamlight, Inc.
12.2005 - 12.2008
- Handled data entry, mail merges, and customer service inquiries.
- Managed switchboard calls efficiently.
Receptionist
Spa Elysium Ltd.
10.2004 - 04.2005
- Scheduled appointments and managed client communications.
Sales Coordinator
Horsham Days Inn
08.2004 - 01.2005
- Marketed and booked meeting room spaces and tracked competitor information.
Front Desk Supervisor and Receptionist
Holiday Inn
07.2002 - 08.2004
- Managed AM shift employees and created staff schedules.
- Handled guest reservations and check-ins.
Education
High School -
Wissahickon High School
Ambler, PA06.2001
Skills
- Strong communication skills
- Effective client relations skills
- Supervisory experience
- Management experience
- Knowledgeable in social media advertising
- Knowledgeable in website management
- Team leadership
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Office management skills
- Customer retention
- Process improvements
Accomplishments
Despite my background, I am won my appeal with the Vehicle Board in 2016 and granted the ability to hold a Active and non-discretionary Vehicle Sales Person License. I also have been an Issuing agent for Penn Dot since 2014, with zero infractions. Then a little over 2 years ago, was allowed the honor of become a civil servant to the Commonwealth of Pennsylvania in becoming a Notary Public.
Certification
- PennDOT Title Administrator, Harrisburg, PA, 10/23/25
- Notary Public, 03/14/26
Timeline
General Manager, F & I , and Title Clerk
PA Auto World
11.2023 - Current
Issuing Agent and Office Manager
Maverick Auto Tags & Insurance
09.2021 - 10.2023
Finance Manager & Title Clerk
Bristol Auto Mall
08.2019 - 07.2020
Office and Funding Manager
Mainline Auto Corp
04.2018 - 08.2019
Finance Manager and Certified Title Clerk
La Bate Auto Sales
05.2014 - 01.2018
Administration and Cashier
Capital Auto Auction
09.2013 - 05.2014
Cashier and Customer Service
Brown's Family ShopRite
02.2013 - 06.2013
Customer Service Representative
Streamlight, Inc.
12.2005 - 12.2008
Receptionist
Spa Elysium Ltd.
10.2004 - 04.2005
Sales Coordinator
Horsham Days Inn
08.2004 - 01.2005
Front Desk Supervisor and Receptionist
Holiday Inn
07.2002 - 08.2004
High School -
Wissahickon High School
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