Emmanuel Akpotozor
Pasadena,TX
Summary
Detail-oriented Professional Driver experienced in managing operations with a focus on safety and customer satisfaction. Achieved operational efficiency and enhanced service quality through effective training programs and process optimization. Committed to leveraging strong problem-solving skills and effective communication to contribute to team success and advance organizational objectives.
Overview
11
11
years of professional experience
Work History
Uber Partner
Uber Technologies Inc.
Houston, TX
10.2025 - Current
- Managed driver-partner onboarding processes to enhance engagement and retention.
- Streamlined communication channels between drivers and support teams to resolve issues swiftly.
- Implemented training programs for new driver-partners, improving service quality and efficiency.
- Analyzed partner feedback to identify areas for operational improvement and increased satisfaction.
- Developed strategies to optimize driver routes, reducing wait times and enhancing customer experiences.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Maintained a high driver rating through excellent communication and navigational skills.
- Placed safety as the top priority for rides and followed community guidelines for engaging emergency personnel.
- Observed passengers during the journey and reported any suspicious behavior.
Manager on Duty
Cargo Extra Logistics
Houston, TX
10.2022 - 03.2025
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored team members to enhance skills and improve overall performance.
- Implemented process improvements, reducing operational delays and streamlining workflow.
- Coordinated logistics processes, optimizing delivery schedules to enhance efficiency and customer satisfaction.
Manager's Assistant
PSI Global Logistics
Houston, TX
07.2019 - 09.2022
- Coordinated logistics operations to enhance workflow efficiency and service delivery.
- Managed scheduling of shipments, optimizing resource allocation and minimizing delays.
- Streamlined communication between departments, ensuring timely updates and issue resolution.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
Supervisor
SGK Global Shipping Service
Stafford, TX
03.2016 - 06.2019
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored staff on operational procedures, enhancing team performance and productivity.
- Implemented process improvements, reducing delays in shipment handling and increasing service reliability.
Education
High School Diploma -
Command Day Secondary School
Lagos Nigeria 09-2001
Skills
- Adaptability
- Punctuality
- Route optimization
- Driving safety
- Strong navigation
- Vehicle maintenance
- Operational Compliance
- Environmental awareness
Timeline
Uber Partner
Uber Technologies Inc.
10.2025 - Current
Manager on Duty
Cargo Extra Logistics
10.2022 - 03.2025
Manager's Assistant
PSI Global Logistics
07.2019 - 09.2022
Supervisor
SGK Global Shipping Service
03.2016 - 06.2019
High School Diploma -
Command Day Secondary School