Michael Samuels
The Bronx,NY
Summary
Adaptable professional with a versatile background in customer service and logistics. Recognized for enhancing operational efficiency through innovative problem-solving and effective collaboration with cross-functional teams.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Uber Partner
Uber
New York, New York
08.2018 - 10.2025
- Ensured timely and efficient rideshare pickups and drop-offs for customers.
- Communicated effectively with riders to enhance their experience during trips.
- Monitored driver performance using Uber's app and provided feedback for improvement.
- Assisted drivers with navigation and route optimization to minimize delays.
- Resolved customer inquiries and issues promptly through Uber's support channels.
- Coordinated with local authorities for compliance with transportation regulations.
- Trained new drivers on best practices and safety protocols within the platform.
- Participated in community events to promote rideshare services and driver engagement.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Followed company policies and procedures related to driver conduct on the road.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained valid driver's license at all times according to state regulations.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Maintained cleanliness of interior and exterior of vehicle.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
Customer Service Representative
Webhelp
Mason, Wisconsin
11.2022 - 12.2024
- Assisted customers with inquiries and resolved issues promptly.
- Managed multiple customer interactions through phone and email channels.
- Provided product information and recommendations to enhance customer satisfaction.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions accurately in the company database.
- Trained new staff on customer service protocols and best practices.
- Handled escalated complaints with professionalism and care.
- Maintained up-to-date knowledge of company products and services for accurate support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Logistics Coordinator
US Army
Lawton, OK
06.2016 - 12.2017
- Coordinated logistics operations for military supply chain and distribution.
- Managed inventory tracking using Army logistics systems and software.
- Collaborated with cross-functional teams to streamline transportation processes.
- Developed shipping schedules to ensure timely delivery of supplies.
- Monitored compliance with Army regulations and safety standards in logistics.
- Assisted in training new personnel on logistics procedures and protocols.
- Resolved logistical issues through effective communication with vendors and suppliers.
- Implemented process improvements to enhance operational efficiency in logistics functions.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
Tax Preparer
ITAC
Fort Sill, Oklahoma
11.2016 - 04.2017
- Prepared individual and business tax returns accurately and efficiently.
- Reviewed financial documents to ensure compliance with tax regulations.
- Communicated with clients to gather necessary tax information and documents.
- Assisted clients in understanding their tax obligations and available deductions.
- Maintained up-to-date knowledge of tax law changes and updates.
- Collaborated with team members to enhance workflow and service delivery.
- Utilized tax preparation software to streamline processes and improve accuracy.
- Provided guidance to junior staff on best practices in tax preparation.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Researched federal, state, and local laws to ensure compliance with regulations.
Logistics Manager
US Army
Killeen, Texas
04.2014 - 06.2016
- Managed logistics operations for military supplies and equipment distribution.
- Coordinated transportation schedules to ensure timely delivery of materials.
- Oversaw inventory management for critical supplies and equipment.
- Implemented safety protocols for handling hazardous materials during transport.
- Trained team members on logistics procedures and best practices.
- Communicated with vendors to maintain supply chain efficiency and reliability.
- Developed reports on logistics performance for senior leadership review.
- Collaborated with cross-functional teams to streamline operational processes.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Created and enforced policies and procedures for entire logistics team.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Implemented cost-saving measures such as route optimization for shipments.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Maintained high standards of internal and external customer service.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Led and managed projects to support logistics efforts and plans.
- Assigned tasks and projects to team members based on their experience level and skillset.
Floor Worker
Au Bon Pain
Brooklyn, New York
11.2013 - 12.2014
- Maintained cleanliness and organization of dining and prep areas.
- Supported team in food preparation and assembly tasks.
- Provided excellent customer service in fast-paced environment.
- Operated kitchen equipment safely and efficiently during shifts.
- Collaborated with staff to ensure smooth daily operations.
- Followed health and safety guidelines consistently throughout shifts.
- Trained new employees on operational procedures and customer service standards.
- Communicated with coworkers and supervisors regarding tasks and processes.
- Responded promptly to customer inquiries regarding product availability or pricing information.
- Organized backroom storage area according to company standards.
- Maintained a safe work environment by following all safety protocols.
- Greeted customers upon entering the store and provided assistance as needed.
- Used proper personal protective equipment to avoid injury.
- Lifted heavy loads and completed many physically-demanding tasks in high-speed environment.
- Operated cash register to process customer purchases.
- Checked out customers in an efficient manner while maintaining positive attitude.
- Performed daily maintenance tasks such as sweeping, dusting, and polishing surfaces.
- Inspected shipments and deliveries for accuracy and quality, reporting issues to vendors.
- Ensured that sales floor was free from obstructions or hazards at all times.
- Cleaned spills immediately using appropriate cleaning supplies and methods.
- Swept and mopped floors to maintain cleanliness.
- Checked expiration dates on products in order to ensure freshness of inventory.
- Unloaded delivery trucks and restocked shelves as needed.
- Created production schedules, managed resources and oversaw deadlines to complete duties promptly.
- Encouraged teamwork through strong communication and interpersonal skills.
- Received incoming shipments and verified contents against invoices for accuracy.
Security Officer
Aviation Safeguards
Queens, New York
02.2012 - 03.2013
- Monitored airport premises for suspicious activities and secured access points.
- Conducted thorough bag checks and passenger screenings at security checkpoints.
- Collaborated with law enforcement during emergency situations and incidents.
- Enforced compliance with safety regulations and airport security protocols.
- Assisted in training new security personnel on procedures and best practices.
- Prepared detailed reports on daily activities and security incidents for management review.
- Responded promptly to alarms, disturbances, and emergencies to maintain safety.
- Communicated effectively with team members to ensure coordinated security efforts.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
Education
Bachelor of Science - Finance And Economics
Medgar Evers College
Brooklyn, NY 01.2018 - 12.2023
Skills
- Ride coordination
- Driver training
- Performance monitoring
- Logistics management
- Inventory tracking
- Process improvement
- Supply chain coordination
- Customer service
- Time management
- Analytical skills
- Baggage handling
- DOT regulations
- Adaptability and flexibility
- Customer relationship management
- Hospitable
- Logistics coordination
- Supply chain management
- Inventory management
- Data analysis
- Tax preparation
- Problem solving
- Team leadership
- Conflict resolution
- Communication
- Tactfulness
- Adaptability
- Relationship building
- Customer engagement
Timeline
Customer Service Representative
Webhelp
11.2022 - 12.2024
Uber Partner
Uber
08.2018 - 10.2025
Bachelor of Science - Finance And Economics
Medgar Evers College
01.2018 - 12.2023
Tax Preparer
ITAC
11.2016 - 04.2017
Logistics Coordinator
US Army
06.2016 - 12.2017
Logistics Manager
US Army
04.2014 - 06.2016
Floor Worker
Au Bon Pain
11.2013 - 12.2014
Security Officer
Aviation Safeguards
02.2012 - 03.2013