Frank Owens
Cleveland
Summary
Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Reliable Uber Partner known for high productivity and efficiency in task completion. Specialized skills include safe driving practices, customer service excellence, and real-time problem-solving. Excel at communication, adaptability, and time management to enhance passenger experience and operational success.
Reliable Uber Partner with a proven background in customer service and transportation logistics. Possess strong skills in communication, problem-solving, and time management which have been crucial to maintaining high customer satisfaction ratings. Experience includes managing schedules efficiently, ensuring rider safety, and maintaining vehicle upkeep. This role has honed abilities in multitasking, remaining calm under pressure, and handling disputes professionally for positive resolutions.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Uber Partner
Independent Contractors
Cleveland
10.2023 - Current
- Provided excellent customer service during rides to enhance passenger satisfaction.
- Navigated efficiently through various routes to ensure timely pickups and drop-offs.
- Communicated effectively with riders and support staff for smooth operation.
- Managed ride requests using the Uber app to optimize daily schedules.
- Maintained vehicle cleanliness and safety standards for passenger comfort.
- Adapted quickly to changing traffic conditions to avoid delays in service.
- Collaborated with fellow independent contractors to share best practices and tips.
- Monitored earnings and expenses regularly to manage financial performance effectively.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Maintained valid driver's license at all times according to state regulations.
- Maintained cleanliness of interior and exterior of vehicle.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Managed customer complaints professionally and courteously.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Updated profile information regularly including availability status and vehicle details.
- Filed accident reports as necessary if an incident occurred during a trip.
- Accepted payment from customers through cash, credit cards, or mobile payments.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Drove passengers from pick-up points to deliver to destination.
- Achieved consistently high customer scores due to exceptional service.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Used advanced driving techniques to better improve time management and safety.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Notified customers of delays to decrease calls to support.
- Offered riders information about local attractions and restaurants.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
- Educated passengers on the rideshare app features, promoting a seamless experience.
- Participated in ongoing training to improve driving and customer service skills.
- Balanced multiple priorities during peak hours to maximize earnings and efficiency.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Fostered a welcoming environment, accommodating special requests when possible.
- Promoted additional services and discounts to passengers to enhance company loyalty.
- Conducted daily vehicle inspections to ensure operational safety and comfort.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Maintained strict compliance with safety rules for passenger and driver protection.
Assistant Office Manager
Brinks Home Security
Cleveland
04.2019 - 09.2024
- Coordinated office operations and maintained efficient workflow among team members.
- Managed scheduling and appointment setting for client meetings and office activities.
- Supported inventory management by tracking supplies and ordering materials as needed.
- Assisted in preparing reports and documentation for internal and client communications.
- Implemented office procedures to enhance efficiency and streamline daily tasks.
- Organized training sessions for new staff on office protocols and software usage.
- Collaborated with team members to resolve customer inquiries and support service needs.
- Maintained office equipment by coordinating repairs and ensuring functionality at all times.
- Responded promptly to customer inquiries via phone or email.
- Maintained a calendar of events, meetings, conferences, appointments.
- Processed invoices from vendors in an accurate and timely manner.
- Performed additional tasks assigned by senior management staff.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Coordinated with vendors for office supplies and equipment maintenance.
- Monitored inventory levels of office supplies; placed orders when necessary.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Greeted visitors in a professional manner, provided assistance as required.
Education
Master of Arts - MBA
NC State University
Raleigh 01.2000 - 01.2001
Bachelor of Arts - Psychology
Shaw University
Raleigh, NC 08.1994 - 10.1999
Skills
- Customer service
- GPS navigation
- Vehicle maintenance
- Ride management
- Safety compliance
- Office administration
- Inventory management
- Scheduling coordination
- Documentation preparation
- Process improvement
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
- Cleanliness
- Punctuality
- Situational awareness
- Tech-savviness
- Strong navigation
- Flexibility
- Route planning
- Efficient driving
- Driving safety
- Adaptability and flexibility
- Clean driving record
- Map reading
- Patience and tact
- Local trends
- Safe driving
- Vehicle inspection
- GPS proficiency
- Problem-solving
- Ride-sharing platform knowledge
- Hospitable
Languages
English
Native/ Bilingual
Affiliations
- I love poetry and reading.
- Tennis and hiking
References
References available upon request.
Timeline
Uber Partner
Independent Contractors
10.2023 - Current
Assistant Office Manager
Brinks Home Security
04.2019 - 09.2024
Master of Arts - MBA
NC State University
01.2000 - 01.2001
Bachelor of Arts - Psychology
Shaw University
08.1994 - 10.1999