Emmanuel Amerson
Wendell,NC
Summary
Hardworking employee enthusiastic about learning the operational field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Sales and Service Representative
First Citizens Bank
05.2024 - Current
- I accrued more responsibility when I became a permanent associate at the Timber Drive location including being trained on TCR and NSF
- Being the TCR associate on the line, I am responsible for keeping up with transaction done by other employees, auditing, and balancing at the end of the day for both myself and the TCR.
- As the associate that completes the NSF, I make sure that I check for fraud on over drafted accounts and call customers with balance holds, closed accounts, or insufficient funds. All of this is completed by 2pm everyday with the utmost respect and customer service.
Float Sales and Service Representative
First Citizens
08.2023 - Current
- Processed customer transaction along with other customer service needs
- Showed professionalism and engagement when helping customers by catering to different personalities
- Kept drawer balanced and below the limit
- Showed flexibility by filling in for different vacancies and absences when needed
- Became more adaptable by working in different branches with different people.
Camp Counselor and Support Staff
Camp Willow Springs
05.2023 - 08.2023
- Helped parents to be comfortable with me taking care of their children by presenting myself as an organized and responsible counselor
- Catered to multiple kids’ personalities under stressful situations
- Filled in for sick or absent counselors
- Organized games, devotionals, and fun activities for the campers.
Instructional Aid
Archer Lodge Middle School
08.2022 - 05.2023
- Substituted mainly in science and math classes during the first three months
- Led a math benchmark tutoring group by putting together questions, videos, and review sessions
- Students showed growth in math classes as well as benchmark tests post tutoring.
Winds Technician
Cleveland Arts and Performing Ensembles
05.2021 - 12.2022
- Oversaw the woodwinds, specifically the saxophone section
- Led them in musical rehearsal following a strict time limit on each section of practice
- Managed high school music students as well as managing time effectively
- Achieved first or second place in class and 'best in show' at local competitions.
Plumber
Pearce Pump and Plumbing
06.2017 - 08.2022
- Assisted the main plumbing supervisor
- Became more independent over the course of multiple summers, ultimately taking the lead on installing bathroom trim when needed.
Cashier
Harris Teeter
04.2016 - 04.2017
- Displayed exemplary customer service at all times when helping customers with their transactions and when they needed help finding an item in the store
- Handled cash every day and made sure drawer was never short or over
- Gave correct change without using the change calculator displayed on the cashier’s monitor.
Education
Mathematics -
Fayetteville State University
Fayetteville, NC05.2025
Music Education -
Appalachian State University
Boone, NC06.2021
Skills
- Word
- Excel
- Digital 1
- MAX
- DynaCash
- Host
Accomplishments
I am a proud Eagle Scout since September 2016
Awards
Eagle Scout since 09/01/2016
Languages
English
Native or Bilingual
Timeline
Sales and Service Representative
First Citizens Bank
05.2024 - Current
Float Sales and Service Representative
First Citizens
08.2023 - Current
Camp Counselor and Support Staff
Camp Willow Springs
05.2023 - 08.2023
Instructional Aid
Archer Lodge Middle School
08.2022 - 05.2023
Winds Technician
Cleveland Arts and Performing Ensembles
05.2021 - 12.2022
Plumber
Pearce Pump and Plumbing
06.2017 - 08.2022
Cashier
Harris Teeter
04.2016 - 04.2017
Mathematics -
Fayetteville State University
Music Education -
Appalachian State University
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