Emmanuel Anene
Indianapolis,IN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offer skills with CRM systems paired with outstanding active listening and multitasking abilities. Impacted my company's sales plan by approaching customers and ensuring they're satisfied with their needs. Using a Workspace database, interact with customers online regarding their orders to ensure they're happy with their shopping experience.
Overview
3
3
years of professional experience
Work History
Material Handler
Chewy Warehouse
07.2023 - 09.2024
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Attached identifying tags to containers to mark with identifying shipping information.
- Packed items into appropriate containers for shipment.
Inventory Analyst/Customer Service Representative
Lowes Home Improvment
04.2021 - 06.2023
- Maintained accurate inventory records through manual systems and/or computerized databases by 85%, while managing cycle counts to maintain inventory balances
- Converged customer feedback through surveys and used the data to improve customer service
- Increased customer satisfaction by providing technical support in troubleshooting technical products
- Provided customer service by answering questions about product location, price, and availability
- Used Genesis to maintain database records of all incoming and outgoing products
Sales Associate
Walmart
11.2021 - 02.2022
- Built positive relationships with customers to encourage repeat business
- Attended weekly team meetings to review performance goals and objectives
- Assisted customers in locating merchandise on the sales floor
- Regularly checked inventory levels of existing stock to determine reorder needs
- Ensured customer inquiries regarding products and services were responded to on time
- Tracked sales forecast to identify product trends in the marketplace
Education
Associate - cybersecurity
Ivy Tech Community College
10.2024
High School Diploma -
Ben Davis High School
Indianapolis, IN07-2022
Skills
- Customer Complaint Resolution
- Problem-solving abilities
- Customer Needs Assessment
- Goal-Oriented
- Client Relations
- Wireshark
- Genesis
- Positive Attitude
Timeline
Material Handler
Chewy Warehouse
07.2023 - 09.2024
Sales Associate
Walmart
11.2021 - 02.2022
Inventory Analyst/Customer Service Representative
Lowes Home Improvment
04.2021 - 06.2023
Associate - cybersecurity
Ivy Tech Community College
High School Diploma -
Ben Davis High School
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