Kaitlyn Higgins
Southaven,MS
Summary
Customer-focused professional with 5+ years of experience in customer service, specializing in customer support, conflict resolution, active listening, problem-solving, and high-volume customer interactions. Proven ability to build positive customer relationships, handle challenging situations with professionalism, resolve concerns efficiently, and deliver exceptional service in fast-paced environments. Experienced in in-person communication, order processing, documentation, and multitasking. Recognized for maintaining a calm, professional approach while meeting customer needs and operational goals. Confident in ability to impact success at all levels within the company.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Material Handler
Nike Distribution Center
Memphis, TN
03.2026 - Current
- Processed and fulfilled 600+ customer orders per shift with a strong focus on accuracy, helping ensure customers received the correct products on time.
- Verified product quantities against customer orders, maintaining high order accuracy and minimizing incorrect or incomplete shipments.
- Prioritized and processed time-sensitive orders within established deadlines, contributing to on-time fulfillment and customer satisfaction.
- Processed and packed merchandise while maintaining consistent productivity in a fast-paced, high volume distribution environment.
- Identified product, quantity, and inventory discrepancies and communicated issues to appropriate team members, helping prevent order delays and resolve problems quickly.
- Collaborated with 50+ team members to coordinate workflow, resolve operational issues, and maintain efficient order processing.
- Maintained organized work areas and properly handled merchandise, helping protect product quality and improve workflow efficiency.
- Worked effectively under pressure during peak-volume periods while maintaining accuracy and professionalism, demonstrating the ability to manage high customer demand without sacrificing service quality.
Correctional Officer
Corecivic Inc.
Whiteville, TN
09.2025 - 01.2026
- Supervised and assisted 120+ residents per shift, maintaining a professional and respectful environment while addressing questions, concerns, and daily needs.
- Used active listening, clear communication, and conflict-resolution techniques to de-escalate tense situations, helping prevent issues from escalating into larger incidents.
- Responded to an average of 15+ resident requests and concerns per shift, providing accurate information and appropriate solutions while following facility policies.
- Maintained detailed and accurate records, logs, and incident reports with a strong focus on accuracy, confidentiality, and timely documentation.
- Prioritized multiple requests and responsibilities simultaneously while maintaining safety and service standards, demonstrating strong multitasking and time-management abilities.
- Built professional relationships through consistent respect, patience, and active listening, contributing to a more cooperative and productive environment.
- Identified potential conflicts and behavioral concerns early and took appropriate action, helping reduce disruptions and maintain an orderly environment.
- Followed established policies and procedures with 100% attention to security, safety, and confidentiality requirements, reducing operational and compliance risks.
- Worked collaboratively with a team of 20+ officers and facility staff to coordinate daily operations, communicate important information, and respond effectively to changing situations.
Cashier
Pilot Flying J Travel Center
Olive Branch, MS
03.2022 - 04.2024
- Processed an average of 150+ with accuracy and efficiency, supporting smooth operations during high-volume periods.
- Provided fast, friendly service to 150+ guests daily, contributing to positive customer experiences and efficient checkout times.
- Accurately handled cash, credit, and debit transactions, maintaining balanced cash drawers and minimizing transaction errors.
- Assisted customers with product questions, fuel-related needs, and general travel-center services, improving customer satisfaction and overall guest experience.
- Resolved customer questions and concerns professionally, helping de-escalate issues and retain positive customer relationships.
- Collaborated with a team of 5-10 employees per shift to maintain efficient operations and provide consistent guest service.
- Multitasked between cashiering, stocking, cleaning, and assisting customers while maintaining service quality during peak business hours.
Restaurant Hostess
Longhorn Steakhouse
Tupelo, MS
11.2019 - 12.2021
- Welcomed and assisted 100+ guests per shift, creating a positive first impression and contributing to a high-quality dining experience.
- Managed guest seating and table assignments during high-volume periods, helping reduce wait times and maintain efficient table turnover.
- Coordinated with servers and management to balance seating sections, supporting smooth front-of-house operations and faster service.
- Cleared, cleaned, and reset appropriately 40-60 tables per shift, keeping the dining area prepared for incoming guests.
- Answered guest questions and addressed concerns professionally, contributing to positive customer service experiences and repeat business.
- Collaborated with a team of 10+ front-of-house employees to coordinate seating, table availability, and guest needs during busy shifts.
- Supported peak dining periods by efficiently managing guest flow, helping the restaurant serve more customers while maintaining hospitality standards.
Education
Bachelor of Science - Nursing
University of Southern Mississippi
Hattiesburg, MS 08.2020 - 05.2022
High School Diploma -
Tupelo High School
Tupelo, MS 08.2016 - 05.2020
Skills
- Customer Service & Client Support
- Verbal & Written Communication
- Active Listening
- Conflict Resolution & De-escalation
- Problem-Solving
- High-Volume Customer Interaction
- Customer Complaint Resolution
- Professional Phone Etiquette
- Data Entry & Documentation
- Attention to Detail
- Multitasking & Prioritization
- Time Management
- Team Collaboration
- Adaptability & Flexibility
- Working Independently
- Following Policies & Procedures
- Fast-Paced Environment Experience
- Professionalism & Reliability
- Customer Satisfaction
Timeline
Material Handler
Nike Distribution Center
03.2026 - Current
Correctional Officer
Corecivic Inc.
09.2025 - 01.2026
Cashier
Pilot Flying J Travel Center
03.2022 - 04.2024
Bachelor of Science - Nursing
University of Southern Mississippi
08.2020 - 05.2022
Restaurant Hostess
Longhorn Steakhouse
11.2019 - 12.2021
High School Diploma -
Tupelo High School
08.2016 - 05.2020