Summary
Overview
Work History
Education
Skills
Timeline
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Jason Phillips

Dallas,TX

Summary

Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities. Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.

Overview

2
2
years of professional experience

Work History

Material Handler

Alliance Grounds international
Coppell, Texas
01.2024 - 06.2024
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Verified accuracy of shipments against purchase orders and invoices.

Customer Service Team Lead

Panera Bread
Dallas , TX
06.2022 - 06.2024
  • Directed supervision activities to ensure consistent quality in service delivery
  • Guided staff through best practices for efficient service
  • Facilitated quicker, more accurate responses through ongoing performance evaluations.
  • Coordinated and supervised customer service team in order to ensure quality service delivery.
  • Provided training and guidance to customer service representatives on policies, procedures, and best practices.
  • Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
  • Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
  • Identified trends in customer requests and developed solutions to address them proactively.

Education

High School Diploma -

Manual Arts
Los Angeles, CA
08.1992

Skills

  • Status Updates
  • Order Management
  • [Product or Service] support
  • Customer service excellence
  • Team training and development
  • Customer Relations
  • Inventory Control
  • Product Location
  • Shipping procedures understanding
  • Organization and recordkeeping
  • Client Engagement

Timeline

Material Handler

Alliance Grounds international
01.2024 - 06.2024

Customer Service Team Lead

Panera Bread
06.2022 - 06.2024

High School Diploma -

Manual Arts

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Jason Phillips