Emmanuel Apusen
Pensacola,FL
Summary
Enthusiastic Mathematics Graduate with a strong work ethic, exceptional team working skills, proficiency in using independent decision-making and problem solving skills, and experience in multiple customer service oriented positions. Hard worker and studious learner with the willingness to further develop the necessary skills for team success.
Overview
5
5
years of professional experience
Work History
Contractor Member Service Representative
Aston Carter
09.2023 - Current
- Quickly and efficiently studied client procedures and manuals to effectively resolve issues for client's members.
- Developed strong familiarity with client's systems to streamline the problem-resolution experience with client's members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained strong team-centric work ethic by smoothly integrating into new team through offering aid and learning tips to fellow newly-hires.
Grocery & Food Delivery Driver
Instacart/DoorDash
01.2021 - 08.2023
- Maintained detailed records of miles traveled and other relevant information pertaining to work.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Cashier/Smoothie Maker
Aguaberry
08.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked fluidly with other team members in satisfying multiple large quantity orders.
- Maintained friendly and open disposition with customers and other team members.
Restaurant Busser
Cobalt, The Restaurant
07.2019 - 09.2019
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
Film Production Assistant
International Sound Corporation
08.2018 - 07.2019
- Assisted with recording and broadcasting of track races to surrounding customers.
- Communicated with other crew members via work land line to coordinate customer aid.
- Assisted in repair or replacement of old/damaged equipment.
Education
Bachelor of Science - Mathematics
The University of West Florida
Pensacola, FLSkills
- Member Support
- Analytical Approach
- Attention to Detail
- Call Center Operations
- Efficiency and Time Management
- Teamwork and Collaboration
- Product Knowledge
- Quick Study
Timeline
Contractor Member Service Representative
Aston Carter
09.2023 - Current
Grocery & Food Delivery Driver
Instacart/DoorDash
01.2021 - 08.2023
Cashier/Smoothie Maker
Aguaberry
08.2020 - 01.2021
Restaurant Busser
Cobalt, The Restaurant
07.2019 - 09.2019
Film Production Assistant
International Sound Corporation
08.2018 - 07.2019
Bachelor of Science - Mathematics
The University of West Florida
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