Emmanuel Arias
Tamarac,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Genuine Parts Company - NAPA, leveraging exceptional time management and effective communication skills. Expert in vehicle maintenance and adept at fostering professional relationships, significantly raising service standards while maintaining a punctual and reliable work ethic.
Overview
10
10
years of professional experience
Work History
Driver
Sunshine Courier Inc
08.2014 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Assistant Store Manager
Genuine Parts Company - NAPA
09.2018 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Shift Manager/Key Holder
Dunkin Donuts Baskin Robbins
05.2016 - 08.2018
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Automotive Mechanics
ATI Career Training Center - Fort Lauderdale
Fort Lauderdale, FL10.2010
GED - GED
Atlantic Technical College
Pompano Beach, FL05.2008
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- Punctuality
- Loading and unloading
- Traffic laws knowledge
- Vehicle Inspection
- Defensive Driving
- Safety Management
- Vehicle inspections
- Vehicle Maintenance
- Schedule Management
- Basic vehicle repairs
- Heavy Lifting
- Order picking and processing
- Shipping and packaging
- Multitasking Abilities
- Teamwork and Collaboration
- Effective Communication
- Problem-solving abilities
- Excellent Communication
- Multitasking
- Vehicle maintenance and repair
- Cargo Loading
- Decision-Making
- Attention to Detail
- Active Listening
- Reliability
- Written Communication
- Professionalism
- Time management abilities
- Professional Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Genuine Parts Company - NAPA
09.2018 - 11.2023
Shift Manager/Key Holder
Dunkin Donuts Baskin Robbins
05.2016 - 08.2018
Driver
Sunshine Courier Inc
08.2014 - 08.2024
Automotive Mechanics
ATI Career Training Center - Fort Lauderdale
GED - GED
Atlantic Technical College