Emmanuel Baafour
Duncan,SC
Summary
A results-driven professional with experience in sales, marketing, training, and interviewing, seeking opportunities for growth and development. Demonstrates a strong commitment to achieving goals and is willing to travel as needed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Retention Manager
Brown and Partners Inc
Greenville, SC
04.2023 - 01.2024
- Recruited, interviewed, and onboarded new associates.
- Implemented customer retention strategies to achieve high activation rates.
- Updated and maintained operational documents and systems.
- Trained associates in sales and management skills.
- Cultivated and sustained strong relationships with customers and clients.
- Executed part-time sales duties to support revenue growth.
Corporate Trainer/Sales Associate
Brown and Partners inc
Greenville, SC
05.2022 - 05.2023
- Specialized in residential telecommunications sales, primarily with AT&T, managing and retaining customer accounts
- Traveled across the Southeast to expand market reach
- Participated in a management development program, teaching leadership and business skills
- Interviewed, hired, and trained new associates
- Conducted critical conversations and made termination decisions when necessary
- Consistently ranked in the top ten for sales
Material Handler/Forklift Operator
Frito-Lay
Greer, SC
08.2020 - 05.2022
- Loaded and unloaded pallets, managed inventory, and distributed products while maintaining general housekeeping
- Picked and processed orders using required technology
- Operated forklifts safely and efficiently
- Traveled to other distribution centers to assist as needed
- Trained new employees
Field Service Representative II
Canon Business Process Services, Inc
Greenville, SC
12.2019 - 08.2020
- Received inbound products using a scanner to ensure accurate inventory tracking.
- Organized and stored products in designated locations, maintaining an efficient and orderly warehouse.
- Picked products for shipment based on customer orders, ensuring accuracy and timeliness.
- Prepared and loaded pallets of products onto trucks for outbound shipments, following all safety and quality standards.
Sales Consultant
Nissan of Greer
Greer, SC
11.2019 - 12.2019
- Negotiated car deals with clients, ensuring mutually beneficial agreements.
- Generated leads of potential customers through targeted marketing and outreach.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Entered and managed customer information in the database with precision and accuracy.
- Communicated with banks to obtain critical loan information, facilitating smooth transactions.
Process Facilitator
Timken
Duncan, SC
08.2017 - 12.2019
- Supervised the Picking Department, ensuring team productivity and adherence to company standards.
- Supported associates by resolving issues and optimizing workflow.
- Utilized extensive inventory knowledge to enhance picking accuracy.
- Operated forklifts, turret lifts, and order pickers to maintain efficient operations.
Inventory Specialist
Best Buy
Spartanburg, SC
09.2015 - 12.2018
- Unloaded and processed incoming merchandise from inbound trucks.
- Stocked received merchandise in designated storage locations.
- Processed orders by locating and moving products to the loading dock.
- Loaded merchandise onto trucks for shipment to company locations.
Education
Bachelor Of Science - Computer And Information Systems
University of South Carolina Upstate
Spartanburg, SCHigh school diploma -
North Augusta High School
North Augusta, SC06.2013
Skills
- Inventory Management
- Microsoft Office
- Customer service
- Leadership Experience
- Shipping & Receiving
- Sales Experience
- Retail
- Logistics
- Warehouse Management System
- Door-to-door
- Staff training
- Interviewing
- Account management
- Direct sales
- Salesforce
- CRM Software
Certification
- Forklift Certification
Additional Information
Recieved multiple acknowledgments from management on high level of efficiency.
Assessments
- Customer Focus & Orientation, Proficient, 12/01/23: Responding to customer situations with sensitivity.
- Attention to Detail, Proficient, 12/01/23: Identifying differences in materials, following instructions, and detecting details among distracting information.
- Outside Sales, Proficient, 05/01/23: Understanding and responding appropriately in sales scenarios, and performing common sales calculations.
- Sales Skills, Proficient, 05/01/23: Influencing and negotiating with customers.
- General Manager (Hospitality), Proficient, 02/01/22: Solving group scheduling problems and reading and interpreting P&L statements.
- Forklift Safety, Proficient, 07/01/20: Best practices and safety hazards in forklift operation.
References
- Scott Moore, 8643140238
- John Avenall, 8649342984
- Scott Lamitina, 8644851211
Timeline
Administrative Assistant/Retention Manager
Brown and Partners Inc
04.2023 - 01.2024
Corporate Trainer/Sales Associate
Brown and Partners inc
05.2022 - 05.2023
Material Handler/Forklift Operator
Frito-Lay
08.2020 - 05.2022
Field Service Representative II
Canon Business Process Services, Inc
12.2019 - 08.2020
Sales Consultant
Nissan of Greer
11.2019 - 12.2019
Process Facilitator
Timken
08.2017 - 12.2019
Inventory Specialist
Best Buy
09.2015 - 12.2018
Bachelor Of Science - Computer And Information Systems
University of South Carolina Upstate
High school diploma -
North Augusta High School