EMMANUEL BARBA
Tulare
Summary
Skilled Wireless Care Representative with background in customer service, technical troubleshooting, and wireless communication. Experience includes resolving client issues, providing product knowledge to customers, and improving team performance through effective coaching strategies. Strengths lie in problem-solving abilities, active listening skills, and understanding of wireless technology. Contributions have led to enhanced customer satisfaction levels and improved team productivity.
Overview
5
5
years of professional experience
Work History
Wireless Care Representative
Russel Cellular
Visalia
05.2024 - Current
- Assisted customers with wireless service inquiries and product-related concerns.
- Provided technical support for devices and troubleshooting issues effectively.
- Processed customer orders and account changes accurately and efficiently.
- Educated customers on new products, services, and promotions available.
- Maintained knowledge of industry trends and competitor offerings consistently.
- Collaborated with team members to improve customer service processes continuously.
- Assisted customers with wireless service inquiries and account management.
- Educated customers on product features and service plans.
- Processed customer transactions and account changes efficiently.
- Collaborated with team members to enhance customer satisfaction strategies.
Shift Leader
Handel’s
visalia
07.2023 - Current
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new employees on company standards and customer service protocols.
- Managed inventory levels and assisted in ordering supplies as needed.
- Coordinated employee schedules to optimize staffing for peak hours.
- Supervised daily operations and staff performance during high-volume shifts.
- Trained new team members on service protocols and product knowledge.
- Managed inventory levels and restocked supplies to ensure product availability.
- Assisted in scheduling staff shifts to optimize coverage and efficiency.
- Enforced health and safety standards to maintain a clean work environment.
- Provided exceptional customer service while resolving guest inquiries or complaints.
Assistant Manager
Heritage Brands
10.2020 - Current
- I was responsible for implementing workflow procedures based on direction from the companyʼs General Manager.
- My duties included supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
- Increased employee retention rates by managing workplace satisfaction to an over 90% success rate by creating and maintaining a positive work environment.
- Monitor scheduled in and out times as well as employee breaks to ensure that proper employment laws are met.
- Implement effective company policies to ensure that all practices comply with labor and employment regulations.
- Collaborating with sales, marketing, advertising, product design and product development team members to planning promotional marketing.
- Conducting market research to determine a target audienceʼs needs, wants, habits, interests and other relevant factors used in creating targeted marketing campaigns.
- Researching previous successful campaigns to understand what worked, what didnʼt and what can be improved.
- Reviewing the progress and success of a campaign, making adjustments or pitching ideas for new campaigns as necessary.
- Friendly Costumer Service.
- Improving Employee work moral.
- Develops good relationships with costumers to make reoccurring sales.
- Constant self improvement and learning.
Marketing
Heritage Brands
10.2020 - Current
- Implemented digital marketing campaigns across various channels.
- Managed budgeting processes related to marketing projects.
- Maintained accurate records of all marketing efforts.
- Implemented effective marketing strategies across multiple channels.
- Tracked key performance indicators related to marketing activities.
- Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
Education
Bachelors -
College of The Sequoias
visaliaSkills
- Communication skills
- Customer service
- Team collaboration
- Technical support
- Employee training
- Project management
- Complaint resolution
- Sales proficiency
- High-energy attitude
Personal Information
Title: Assistant Restaurant Manager
Timeline
Wireless Care Representative
Russel Cellular
05.2024 - Current
Shift Leader
Handel’s
07.2023 - Current
Assistant Manager
Heritage Brands
10.2020 - Current
Marketing
Heritage Brands
10.2020 - Current
Bachelors -
College of The Sequoias