Kelvin Nunez
Fort Lee,NJ
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
12
12
years of professional experience
Work History
Wireless Sales Representative
Russell Cellular Verizon Wireless
Northvale, New Jersey
07.2023 - Current
- Engaged customers to identify wireless needs and recommend tailored products to enhance their experience.
- Educated clients on device features and service plans, ensuring informed purchase decisions.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to optimize store operations and customer service.
- Resolved customer inquiries and provided solutions efficiently.
- Developed strategies to enhance customer loyalty and satisfaction, fostering long-term relationships.
Customer Service Representative
Amazon.com
Closter, USA
06.2023 - Current
- Resolved customer inquiries via phone, email, and live chat with prompt, accurate responses.
- Provided product information and technical support for Amazon products and services.
- Guided customers through processes and troubleshot common issues effectively.
- Assisted with account-related inquiries, including password resets and membership updates.
Driver
Amazon.com
Moonachie, USA
11.2022 - 05.2023
- Loaded packages into delivery vehicle, followed predetermined route, and delivered packages to customers' homes, businesses, and designated drop-off locations, ensuring timely and accurate deliveries.
- Delivered exceptional customer service by directly interacting with customers during delivery process, addressing inquiries, and ensuring satisfaction.
- Scanned and documented packages at each stage of delivery, including pickup, drop-off, and return, maintaining accurate tracking and facilitating efficient logistics.
Assistant Manager
El Chimi Restaurant
Union City, USA
05.2014 - 10.2017
- Demonstrated excellence in service and hospitality through effective interpersonal communication.
- Ensured high standards of customer service in high-volume, fast-paced operations.
- Created weekly staff schedule to ensure adequate coverage during shifts.
- Conducted orientation and training sessions for new employees to enhance their skills.
- Maintained cash resources by accurately computing sales prices and processing payments.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Education
High School Diploma -
Palisade Park High School
Palisades Park, NJ06-2010
Some College (No Degree) - Psychology
Bergen Community College
Paramus, NJ04-2026
Skills
- Sales strategies
- Customer service
- Fluent in English
- Fluent in Spanish
- Digital literacy
- Problem solving
- Time management
- Goal oriented
- Brand representation
- Communication skills
- Interpersonal skills
- Organizational skills
- Effective communication
References
Furnished upon request
Timeline
Wireless Sales Representative
Russell Cellular Verizon Wireless
07.2023 - Current
Customer Service Representative
Amazon.com
06.2023 - Current
Driver
Amazon.com
11.2022 - 05.2023
Assistant Manager
El Chimi Restaurant
05.2014 - 10.2017
High School Diploma -
Palisade Park High School
Some College (No Degree) - Psychology
Bergen Community College