Sarah Munoz
San Antonio,TX
Summary
Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.
Overview
2
2
years of professional experience
Work History
Wireless Sales Representative
Wireless Advocates
05.2022 - 10.2022
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings
- Accepted and processed payments and purchases for new equipment using POS system
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
- Increased monthly sales 3% by recommending seasonal buy one get one sales, rebates and limited time offers
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
AAFES Exchange Service
03.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Assessed customer needs and utilized suggestive selling techniques to drive sales
Cashier
Dollar Tree
10.2020 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Greeted customers entering store and responded promptly to customer needs
- Stocked, tagged and displayed merchandise as required
- Learned duties for various positions and provided backup at key times
Education
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH10.2026
Associate - General Studies
Idaho State University
Pocatello, ID04.2018
Skills
- Communications Strategies
- Teamwork and Collaboration
- Explaining Benefits
- Travel research
- Critical Thinking
- Active Listening
Affiliations
Military spouse
Timeline
Wireless Sales Representative
Wireless Advocates
05.2022 - 10.2022
Sales Associate
AAFES Exchange Service
03.2021 - 05.2022
Cashier
Dollar Tree
10.2020 - 11.2020
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Associate - General Studies
Idaho State University
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