Jacob Sowell
Nashville,GA
Summary
Proven to excel in fast-paced environments, I leveraged upselling strategies and mobile device management at Russell Cellular Verizon Wireless to significantly enhance customer satisfaction and store revenue. Adept at fostering customer loyalty and team efficiency, my blend of strong work ethic and goal-oriented focus consistently drives superior results. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
9
9
years of professional experience
Work History
Wireless Sales Representative
Russell Cellular Verizon Wireless
Adel, GA
06.2023 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Handled returns, exchanges, and warranty claims with professionalism and ease, minimizing potential dissatisfaction.
- Nurtured long-term client relationships that resulted in increased loyalty, referrals, and repeat business for the store.
- Built strong customer relationships with effective communication and attentive listening, leading to repeat business.
- Conducted regular device demonstrations to educate customers on features and benefits, driving interest in new products.
- Streamlined the sales process for greater efficiency, resulting in faster transactions and improved customer experiences.
- Collaborated with team members to achieve store-wide goals and maintain a positive work environment.
Shift Manager
Pizza Hut
Nashville, GA
03.2020 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Production Worker
Langdale Forest Products C
Valdosta, GA
05.2019 - 11.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Reduced downtime by performing regular maintenance on machinery.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Supported new staff, facilitating quicker adaptation to production environment.
Restaurant Team Member
Pizza Hut
Nashville, GA
11.2015 - 03.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Ensured a positive guest experience by offering welcoming interactions and responding to menu inquiries.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking in oven and operating fry station.
Dishwasher
Ray's Mill Pond Cafe
Ray City, GA
06.2016 - 11.2016
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Education
High School Diploma -
Cook County High School
Adel, GA05.2017
Skills
- Goal-Oriented
- Market awareness
- Upselling strategies
- Cross-selling techniques
- Mobile Device Management
- Customer Service
- Friendly and Helpful
- Honest and Dependable
- Strong Work Ethic
- Cleaning and sanitizing
- Punctuality
- Efficient cleaning
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Cleanliness
Timeline
Wireless Sales Representative
Russell Cellular Verizon Wireless
06.2023 - Current
Shift Manager
Pizza Hut
03.2020 - 06.2023
Production Worker
Langdale Forest Products C
05.2019 - 11.2020
Dishwasher
Ray's Mill Pond Cafe
06.2016 - 11.2016
Restaurant Team Member
Pizza Hut
11.2015 - 03.2019
High School Diploma -
Cook County High School