Lilnesia Barron
Ethelsville,AL
Summary
Upbeat, customer-focused Sales Associate fifteen years of experience in customer service environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
16
16
years of professional experience
Work History
Wireless Sales Representative
AT&T
Columbus, MS
01.2024 - 04.2024
- Greeted customers, answered inquiries, and provided information on products and services.
- Assisted with the setup of customer accounts, including activating new devices.
- Demonstrated product features to customers in order to increase sales.
- Provided technical support for wireless devices, such as troubleshooting connectivity issues.
- Resolved customer complaints in a timely manner.
- Maintained up-to-date knowledge of store merchandise and product promotions.
- Developed strategies to increase customer loyalty and satisfaction.
- Organized inventory shelves according to company standards.
Medical Dispatcher
Ambulnz
Tuscaloosa, AL
02.2021 - 04.2023
- Answered incoming calls from patients, physicians and other medical personnel to coordinate medical transportation services.
- Maintained accurate records of patient information, including name, pickup location, destination and any special needs or circumstances.
- Dispatched drivers to pick up patients in a timely manner while ensuring their safety and comfort.
- Verified insurance coverage for all transport requests prior to dispatch.
- Assisted with scheduling of follow-up appointments as needed.
- Maintained communication with drivers throughout the course of each trip to ensure they were on schedule and that no unexpected issues arose.
- Coordinated between multiple hospitals and health care facilities to arrange transport of patients when necessary.
- Updated internal databases with current contact information for clients, vendors and other stakeholders.
Assistant Manager
Taco Bell
Columbus, MS
06.2008 - 02.2021
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
Education
Associate of Applied Science - Medical Billing And Coding
East Mississippi Community College
Scooba, MS05-2021
High School Diploma -
Pickens County High School
Reform, AL05-2008
Skills
- Goal-Oriented
- Upselling strategies
- Version control systems
- Mobile Application Development
- Mobile Device Management
- Payment Processing
- Customer Assistance
- Cash Handling
- Retail Merchandising
- Store Organization
- Inventory Management
- Product Knowledge
- Attention to Detail
- Time Management
- Problem-solving abilities
- Inventory and Stocking
- Engaging with Diverse Customers
- Professional Demeanor
- Adaptability
- Decision-Making
- Merchandise Receiving and Handling
- Adaptability and Flexibility
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Customer Needs Assessment
- Basic Mathematics
- Documentation And Reporting
- Positive Customer Engagement
- Brand Promotion
- Problem-Solving
- Meeting Sales Goals
- Problem-solving aptitude
- Store Opening and Closing
- Relationship Building
- Reliability
- Team Leadership
Timeline
Wireless Sales Representative
AT&T
01.2024 - 04.2024
Medical Dispatcher
Ambulnz
02.2021 - 04.2023
Assistant Manager
Taco Bell
06.2008 - 02.2021
Associate of Applied Science - Medical Billing And Coding
East Mississippi Community College
High School Diploma -
Pickens County High School