Efrain Brea
Tampa
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Car Wash Attendant
Mod wash
Tampa
12.2024 - 04.2025
- Connected hoses or lines to pumps or other equipment.
- Guided vehicles onto the conveyor belt accurately and safely.
- Replenished supplies and reported low inventory levels to management.
- Greeted customers and explained car wash options thoroughly.
- Trained new employees on car wash operations and customer service standards.
- Managed transactions and handled cash and credit card payments.
- Maintained accurate records related to sales transactions.
- Assisted customers with selection of car wash packages and add-on services.
- Followed proper procedure when operating machinery used during the car wash process.
Front Counter Cashier
Michaels Arts and Crafts
Tampa
11.2023 - 11.2024
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Managed returns and exchanges in accordance with company policies and procedures.
- Organized register supplies in front end and storage areas.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Ensured that all safety regulations were followed while handling food products for sale.
Customer Service Desk Associate
Publix
Tampa
01.2022 - 10.2023
- Provided feedback to management on areas of improvement identified during customer interactions.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Processed payments and issued receipts for purchases of goods and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
West University Charter Highschool
Tampa , FL05-2034
Skills
- Team leadership
- Willingness to learn
- Inventory management
- Customer service
- Sales transaction processing
- Team training
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Customer relationship management
- Sales support
- Goal driven
- Relationship building
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- Honor roll student for 3 years straight
- Graduated honor roll in May
- Promotion at Michael’s for my outstanding customer service as well as in mod wash and Publix
Timeline
Car Wash Attendant
Mod wash
12.2024 - 04.2025
Front Counter Cashier
Michaels Arts and Crafts
11.2023 - 11.2024
Customer Service Desk Associate
Publix
01.2022 - 10.2023
High School Diploma -
West University Charter Highschool