Emmanuel Cardona

• Train and mentor new pharmacy technicians, supporting employee development and teamwork.

• Coordinate communication with physicians and colleagues to resolve prescription inquiries.

• Prioritize time-sensitive tasks in a demanding environment while maintaining service and safety standards.

• Lead crews on international flights, coordinating responsibilities and expectations to support safe, efficient and consistent service.

• Foster teamwork among crew members from diverse backgrounds, promoting respectful communication and cooperation.

• Address crew and passenger concerns through effective conflict resolution, de-escalation, and professional judgment.

• Maintain compliance with FAA regulations and company safety procedures while overseeing cabin service.

• Deliver clear safety briefings and announcements to international audiences in English and Spanish.

• Support passengers with varied needs, including unaccompanied minors, elderly travelers, and passengers with disabilities.

• Served as Onboard Evaluator in 2016, providing feedback, guidance and support to employee development and service quality.

• Lead international crews, coordinating responsibilities and fostering teamwork in multicultural settings.

• Resolve crew and passenger concerns through effective communication and conflict resolution.

• Reinforce company policies, safety standards, and team accountability.

• Provided performance feedback and coaching as an Onboard Evaluator in 2016.