Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Samantha Zamarripa

Rocky River,OH

Summary

I am a Registered Pharmacy technician with 2 years of entry-level experience specializing in customer service, communication, and inventory management. An Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Outgoing student pursuing flexible part-time employment with weekends and Friday shift options. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. I am a highly organized and detail-oriented with 5 years of experience in retail.

Overview

7
7
years of professional experience

Work History

Registered Pharmacy Technician

CVS Pharmacy
Mayfield Heights, OH
09.2022 - Current
  • Assisted pharmacists with preparing and filling prescriptions for patients.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting money back to customers.
  • Answered telephones promptly and courteously, responding to inquiries or transferring calls as appropriate.
  • Organized medication stock shelves alphabetically and numerically on a regular basis.
  • Maintained inventory levels by reordering drugs as needed.
  • Provided customer service in the pharmacy, including answering questions about medications and health care items.
  • Input prescription orders into computer system accurately and efficiently.
  • Received incoming shipments of medications from wholesalers or manufacturers in accordance with company policies.
  • Participated in continuing education programs relevant to pharmacy operations.
  • Maintained accurate records of medications, including dosages, patient information and other related data.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Processed third-party insurance claims for prescription medications.
  • Verified insurance coverage for prescriptions.
  • Performed regular medication audits to ensure compliance with regulatory standards.

Head Cashier

Home Depot
Rocky River, OH
03.2019 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Scanned, priced and bagged customer items quickly to keep lines moving.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Answered customer quests, provided store information and escorted to desired store areas.

Cashier

Shell Gas Station
Rocky River, OH
01.2018 - 01.2019
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Met high productivity standards in processing payments for customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Received payments for products and issued receipts.

Education

Associate of Science -

Cuyahoga Community College
Cleveland, OH
03-2024

Pharmaceutical Sciences

Cuyahoga Community College
Cleveland, OH
05.2022

High School Diploma -

Rocky River High School
Rocky River, OH
06.2016

Some College (No Degree) - Psychology

Ohio Dominican University
Columbus, OH

Skills

  • Cash register operation
  • Store opening and closing
  • Training and coaching
  • Insurance Billing
  • Pharmaceutical Calculations
  • HIPAA Compliance
  • Prescription Filling
  • Workflow Optimization
  • Problem-solving skills
  • Quality assurance and control
  • Sterile technique
  • Stocking shelves
  • Labeling prescriptions
  • Ordering and stocking medications
  • Returns and exchanges
  • Customer assistance
  • Training and mentoring
  • Cash drawer balancing
  • Credit and cash transactions
  • Hard-working
  • Equipment troubleshooting
  • Employee engagement and motivation
  • Verbal/written communication
  • Payment processing

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Customer Service to Head Cashier, in less than 12-months.

Additional Information

When I was promoted to Head Cashier I was receiving numerous compliments from the customers that entered the store on a daily basis. On a daily basis I have good relationships with management that lead to my promotions. I would receive recognition at least once a month from my managers and cash awards for outstanding customer service.

Timeline

Registered Pharmacy Technician

CVS Pharmacy
09.2022 - Current

Head Cashier

Home Depot
03.2019 - Current

Cashier

Shell Gas Station
01.2018 - 01.2019

Associate of Science -

Cuyahoga Community College

Pharmaceutical Sciences

Cuyahoga Community College

High School Diploma -

Rocky River High School

Some College (No Degree) - Psychology

Ohio Dominican University

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Samantha Zamarripa