EMMANUEL C JUWAH
Auburn,Maine
Summary
Results-driven banking leader with expertise in branch management, sales, relationship management, lending, and team leadership. Relocating from Maine to Pennsylvania and seeking an opportunity to leverage my leadership experience, customer-focused approach, and commitment to operational excellence to drive business growth and deliver exceptional results.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Branch Manager (AVP)
BANGOR SAVINGS BANK
Lewiston, ME
01.2025 - 07.2026
- Led branch operations by supervising staff, ensuring regulatory compliance, and driving sales and service performance.
- Developed business through customer relationship management, business visits, and community engagement to enhance client loyalty and branch visibility.
- Oversaw business and consumer lending, account opening, and account maintenance to ensure seamless operations and high customer satisfaction.
- Conducted team performance meetings, coached employees, and implemented targeted strategies to exceed branch and credit card sales goals.
Healthcare Worker /CRMA
John F Murphy Homes
Auburn, ME
07.2021 - 07.2026
- Administered and monitored medications in compliance with Maine state regulations and organizational protocols, documenting medication administration and reporting concerns.
- Delivered compassionate support to individuals with intellectual and developmental disabilities, fostering independence and enhancing personal care, life skills, and community integration.
- Documented daily activities, progress notes, and incident reports accurately, upholding dignity, safety, and well-being of individuals served.
Assistant Branch Manager
BANGOR SAVINGS BANK
Lewiston, ME
09.2018 - 01.2025
- Drove branch growth through strategic marketing and community engagement, while effectively managing loan portfolio performance.
- Opened and maintained business and personal accounts, processed credit card applications, and provided tailored banking solutions to enhance customer satisfaction.
- Processed consumer and business loans from application through closing, ensuring accurate documentation and regulatory compliance.
- Conducted branch audits to ensure compliance with bank policies and regulatory requirements, safeguarding operational integrity.
Service Operations Manager
Sterling Bank Plc
Lagos Island, Lagos
11.2009 - 11.2017
- Led bank's operations team to deliver prompt financial services while leveraging negotiation and analytical skills to effectively cross-sell bank products and services.
- Supervised processing of centralized loans and banking activities, ensuring compliance with due process, timeliness, accuracy, and accountability.
- Developed financial backup plans and proper decision-making to protect business operations in the event of a major crisis that could result in a huge loss or risk to the bank.
- Managed ATM maintenance, cash loading, daily/monthly account and ledger reconciliation.
- Maintained professional banking relationships with customers and resolved inquiries to enhance customer satisfaction.
Education
Master’s in Business Administration -
The University of Maine
Orono, ME08-2024
Bachelor's Degree - Business Management
Imo State University
Owerri, Nigeria08-2006
Skills
- Consumer and Business Lending
- Loan Portfolio Management
- Regulatory Compliance
- Sales and Business Growth
- Team development
- Customer Experience Excellence
- Financial analysis
- Team development
- Financial analysis
Community Service
- Past-President, Auburn-Lewiston Rotary Breakfast Club, 07/01/25, 07/31/26
- Meeting Coordinator, Bangor Savings Bank Lewiston-Auburn Breakfast Club, 01/01/25, 07/31/26
Nmls Number
1945360
Education And Licenses
- Master’s in Business Administration (MBA), The University of Maine, Orono, ME, 08/09/22, 08/31/24
- Bachelor's Degree in Business Management (B.Sc.), Imo State University, Owerri, Nigeria, 08/08/02, 08/25/06
- Licensed Loan Officer (NMLS), Certified Notary Public in the State of Maine, 12/16/19, 12/16/26
Certification
- Certified Notary Public - State of Maine
- Licensed Loan Office - NMLS
Timeline
Branch Manager (AVP)
BANGOR SAVINGS BANK
01.2025 - 07.2026
Healthcare Worker /CRMA
John F Murphy Homes
07.2021 - 07.2026
Assistant Branch Manager
BANGOR SAVINGS BANK
09.2018 - 01.2025
Service Operations Manager
Sterling Bank Plc
11.2009 - 11.2017
Master’s in Business Administration -
The University of Maine
Bachelor's Degree - Business Management
Imo State University